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For Companies At a Glance
- Tasks: Engage customers, provide styling advice, and enhance their shopping experience.
- Company: Join a leading retail brand known for exceptional customer service and quality products.
- Benefits: Enjoy flexible hours, full training, and a supportive team environment.
- Why this job: Be a brand ambassador and make a real impact on customer satisfaction and store performance.
- Qualifications: No prior experience needed; just bring your passion for fashion and great communication skills.
- Other info: Work in a vibrant outlet store with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
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A first-class shopping experience starts with our in-store Style Advisors. Natural promoters of customer service excellence, they go out of their way to provide an outstanding in-store experience to ensure that our customers return time and time again. Hardworking and dedicated, our Style Advisors treat our customer as their primary focus, actively listening to their needs and providing considered product and styling options to our customer to enhance the overall store performance.
As a Style Advisor we will need you to connect with our customers with personality and pride, acting as a brand ambassador to promote and deliver the outstanding customer experience for which we are renowned. Reporting to the Store Manager we will need you to stay up to speed on latest styles and be the driving force behind service in store, making the customer experience sparkle with your passionate, customer-facing perspective. Efficiently identifying and advising our customers on outfit building will be second nature in your role (whether that be daywear, work wear or wedding wear!) and you will strive to help achieve commercial objectives by finding the best style solution for our customer.
Key accountabilities and KPIs include:
- Actively greeting, assisting, and selling in a professional and consultative manner with the aim of building multiple sales, championing our high-quality premium products at all available opportunities
- Delivering an inspirational picture of the TFG vision in store to drive store performance by maintaining a high awareness of visual merchandising principles
- Operating an electronic Point of Sale system, handling transactions accurately with dutiful care and attention whilst anticipating future opportunities to keep our customers engaged
- Assisting in all tasks required to ensure the smooth day to day running of the store, working effectively to promote our brand and products and position us as a dependable shopping destination
About You
As a Style Advisor we will provide you with full training and ongoing support from the get-go to ensure you have all the tools to succeed in your role. We will need you to be reliable and motivated to fulfil the role, flexible enough to work on a rota basis and balance shifting priorities in store. You will be engaging with excellent communication skills and flourish in a customer-facing environment whilst sharing your product knowledge and styling expertise. Customer-centric, you will take pride in everything you do, focused on adding value and making the most of every commercial opportunity that arises in store.
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Style Advisor - Swindon Outlet employer: TFG London
Contact Detail:
TFG London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Style Advisor - Swindon Outlet
✨Tip Number 1
Familiarise yourself with the latest fashion trends and styles. As a Style Advisor, being knowledgeable about current trends will help you connect with customers and provide them with tailored advice.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a retail setting. Role-playing different scenarios can help you become more comfortable with greeting and assisting customers effectively.
✨Tip Number 3
Visit the store where you want to work and observe how the current Style Advisors interact with customers. Take notes on their approach and think about how you can incorporate similar techniques into your own style.
✨Tip Number 4
Network with professionals in the retail industry, either online or at local events. Building connections can provide you with insights into the role and may even lead to referrals for the position.
We think you need these skills to ace Style Advisor - Swindon Outlet
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand what a Style Advisor does. Highlight key responsibilities such as customer engagement, product knowledge, and sales techniques in your application.
Tailor Your CV: Customise your CV to reflect your experience in customer service and retail. Emphasise any previous roles where you demonstrated strong communication skills and a passion for fashion.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to the store's success.
Showcase Your Style Knowledge: In your application, include any relevant knowledge about current fashion trends and styling tips. This will demonstrate your ability to connect with customers and provide them with tailored advice.
How to prepare for a job interview at TFG London
✨Show Your Passion for Customer Service
As a Style Advisor, your primary focus will be on providing an outstanding customer experience. Be prepared to share examples of how you've gone above and beyond for customers in the past, demonstrating your commitment to service excellence.
✨Know Your Fashion Trends
Stay up to date with the latest styles and trends in fashion. During the interview, showcase your knowledge by discussing current trends and how you would apply them to help customers build their outfits.
✨Demonstrate Your Communication Skills
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently, and be ready to engage in role-play scenarios where you might need to assist a customer with styling advice.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and adapt to changing priorities. Share experiences where you've collaborated with colleagues to enhance the customer experience or contributed to a positive store environment.
