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- Tasks: Engage with customers, provide styling advice, and enhance their shopping experience.
- Company: Phase Eight is a trendy womenswear brand focused on stylish, versatile clothing for all occasions.
- Benefits: Enjoy full training, ongoing support, and a vibrant work environment with flexible hours.
- Why this job: Be a brand ambassador, connect with customers, and make their shopping experience unforgettable.
- Qualifications: Excellent communication skills and a passion for fashion are essential; no prior experience required.
- Other info: Join a diverse team that values authenticity and encourages personal growth.
The predicted salary is between 24000 - 36000 £ per year.
A first-class shopping experience starts with our in-store Style Advisors. Natural promoters of customer service excellence, they go out of their way to provide an outstanding in-store experience to ensure that our customers return time and time again. Hardworking and dedicated, our Style Advisors treat our customers as their primary focus, actively listening to their needs and providing considered product and styling options to enhance overall store performance.
As a Style Advisor, you will need to connect with customers with personality and pride, acting as a brand ambassador to promote and deliver the outstanding customer experience we are known for. Reporting to the Store Manager, you should stay up to date on the latest styles and be the driving force behind service in-store, making the customer experience sparkle with your passionate, customer-facing perspective. Efficiently identifying and advising customers on outfit building (whether daywear, workwear, or wedding wear) will be second nature, and you will strive to help achieve commercial objectives by finding the best style solutions for our customers.
- Actively greet, assist, and sell in a professional and consultative manner, aiming to build multiple sales and champion our high-quality premium products.
- Maintain a high awareness of visual merchandising principles to deliver an inspirational store environment that drives performance.
- Operate an electronic Point of Sale system, handling transactions accurately and attentively while anticipating future opportunities to engage customers.
- Assist in all tasks required for the smooth daily operation of the store, promoting our brand and products effectively.
We will provide full training and ongoing support to ensure you have all the tools to succeed. You should be reliable, motivated, flexible to work on a rota basis, and capable of balancing shifting priorities. Excellent communication skills and a passion for product knowledge and styling are essential. Customer-centricity, pride in your work, and a focus on adding value and maximizing commercial opportunities are key to success in this role.
Founded in 1979, Phase Eight is a design-led womenswear brand dedicated to dressing women of all ages for all occasions with fashionable and versatile clothing. We focus on flattering silhouettes created in quality fabrics, emphasizing modern florals and contemporary details, believing in the power of the perfect dress.
Since joining TFG London in 2015, a listed retail conglomerate owning Phase Eight, Hobbs London, and Whistles, we have experienced growth and development. Our commitment to inclusion and diversity aims to create an environment where differences are respected, encouraged, and celebrated, allowing everyone to bring their authentic selves to work and contribute valuably.
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Style Advisor employer: TFG London
Contact Detail:
TFG London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Style Advisor
✨Tip Number 1
Familiarise yourself with the latest fashion trends and styles. As a Style Advisor, being knowledgeable about current trends will help you connect with customers and provide them with tailored advice that meets their needs.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in a retail-like setting. This will help you become more comfortable in approaching customers and providing them with an exceptional shopping experience.
✨Tip Number 3
Visit the store where you want to apply and observe how the current Style Advisors interact with customers. Take notes on their approach and think about how you can incorporate similar techniques into your own style of customer service.
✨Tip Number 4
Showcase your passion for customer service by volunteering or working in roles that require strong interpersonal skills. This experience will not only enhance your CV but also demonstrate your commitment to providing excellent service in a retail environment.
We think you need these skills to ace Style Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Style Advisor position. Understand the key responsibilities and skills required, such as customer service excellence, product knowledge, and communication skills.
Tailor Your CV: Customise your CV to highlight relevant experience in retail or customer service. Emphasise any previous roles where you demonstrated strong communication skills, a passion for fashion, or experience with visual merchandising.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to creating an outstanding shopping experience.
Showcase Your Passion for Fashion: In your application, express your love for fashion and styling. Discuss your awareness of current trends and how you can help customers build outfits that suit their needs, whether for work, casual outings, or special occasions.
How to prepare for a job interview at TFG London
✨Show Your Passion for Fashion
As a Style Advisor, it's crucial to demonstrate your enthusiasm for fashion and styling. Be prepared to discuss your favourite trends, how you keep up with the latest styles, and share examples of how you've helped others with their outfit choices.
✨Emphasise Customer-Centricity
Highlight your commitment to providing exceptional customer service. Share specific instances where you've gone above and beyond to meet a customer's needs, showcasing your ability to actively listen and offer tailored solutions.
✨Demonstrate Product Knowledge
Familiarise yourself with the brand's products and values before the interview. Being able to speak confidently about the clothing lines, materials, and styling options will show that you're not just interested in the role but also invested in the brand's success.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. Practice how you would approach a customer, greet them, and suggest outfits based on their preferences. This will help you showcase your consultative selling skills effectively.
