At a Glance
- Tasks: Engage customers, provide styling advice, and enhance their shopping experience.
- Company: Whistles is a trendy London-based brand known for timeless fashion and empowering individuality.
- Benefits: Enjoy full training, ongoing support, and a vibrant work culture with flexible hours.
- Why this job: Join a dynamic team, connect with customers, and make a real impact in-store.
- Qualifications: Reliability, motivation, excellent communication skills, and a passion for customer service are essential.
The predicted salary is between 24000 - 36000 £ per year.
Every exceptional customer moment starts with our people. Our Style Advisors are at the heart of a great shopping experience. You'll bring personality, pride and a passion for fashion, acting as a brand ambassador on the shop floor. You'll stay up to date with the latest styles, help customers build outfits for every occasion and play a key role in enhancing the overall store performance.
What you'll do:
- Greet customers with confidence, offering tailored advice and creating memorable shopping experiences.
- Develop deep product knowledge, answering customer questions with ease.
- Handle transactions accurately with careful attention to detail and assist with stock control processes.
- Assist in all tasks required to ensure the smooth day-to-day running of the store.
Who you'll be:
- Reliable and motivated to fulfil the role, flexible enough to work on a rota basis and balance shifting priorities in store.
- Engaging with excellent communication skills and flourish in a customer-facing environment.
- Focused on adding value and providing the best possible experience to our customers, taking pride in all that you do.
Headquartered in London, TFG London comprises three premium British brands, including the leading womenswear retailers Hobbs, Whistles and Phase Eight. The business is wholly owned by The Foschini Group Limited, a leading South African retail Group with more than 4,000 outlets in 32 countries. TFG London has taken advantage of the challenging retail market to build a strong, profitable and growing presence within premium womenswear. It first acquired the international womenswear retailer, Phase Eight in January 2015. This acquisition was followed by that of the contemporary womenswear brand Whistles in March 2016 and premium British womenswear brand Hobbs in November 2017. With plans for future growth in its brand portfolio, both organically and through acquisition, both in the UK and internationally, we are entrepreneurial in our spirit and passionate about exceeding our customers' expectations in everything we do.
TFG London Inclusion and Diversity statement of commitment: At TFG London, we're proud to be a Disability Confident and Ban the Box employer. We're committed to creating an inclusive culture that welcomes, develops and celebrates diversity of backgrounds, experiences, ideas and perspectives. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.
Benefits:
- Free clothing allowance
- Generous colleague discount up to 70%
- Financial and Wellbeing assistance
- Enhanced Maternity package
- Virtual GP service - unlimited access 24/7
- Plus much more!
It’s not all about what you can do for us. We'll give you the tools and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:
If you want to join us and create moments that matter, we'd love to hear from you.
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Style Advisor employer: TFG London
TFG London in Braintree is an exceptional employer that prioritises employee satisfaction and growth. With a vibrant work culture that encourages creativity and collaboration, employees enjoy benefits such as a clothing allowance, generous discounts, and financial assistance, making it a rewarding place to develop your career in fashion. Join us to be part of a team that values your contributions and supports your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Style Advisor
✨Tip Number 1
Familiarise yourself with the latest fashion trends and styles. As a Style Advisor, being knowledgeable about current trends will help you connect with customers and provide them with tailored advice that meets their needs.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a retail-like scenario. This will help you become more comfortable with greeting and assisting customers, ensuring you can deliver an outstanding experience when it counts.
✨Tip Number 3
Showcase your passion for fashion and customer service on social media. Share styling tips or outfit ideas to demonstrate your expertise and enthusiasm, which can make you stand out as a candidate who truly embodies the brand's values.
✨Tip Number 4
Network with current or former employees of Whistles to gain insights into the company culture and expectations. This can provide you with valuable information that you can use during your interview to show your genuine interest in the role.
We think you need these skills to ace Style Advisor
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what a Style Advisor does. Highlight key responsibilities and required skills, such as customer service excellence and knowledge of current fashion trends.
Tailor Your CV:Make sure your CV reflects your experience in customer service and any relevant retail experience. Use specific examples that demonstrate your ability to connect with customers and enhance their shopping experience.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for fashion and customer service. Mention how you can contribute to the store's success and align with Whistles' vision of providing an outstanding customer experience.
Showcase Your Personality:In your application, let your personality shine through. As a Style Advisor, connecting with customers is key, so convey your enthusiasm and dedication to providing excellent service in your writing.
How to prepare for a job interview at TFG London
✨Show Your Passion for Customer Service
As a Style Advisor, your primary focus is on providing an outstanding customer experience. Be prepared to share examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to customer service excellence.
✨Know the Brand Inside Out
Familiarise yourself with Whistles' collections, values, and vision. Understanding the brand will help you connect with customers and promote products effectively. Mention specific pieces or styles during the interview to show your enthusiasm and knowledge.
✨Demonstrate Your Styling Skills
Be ready to discuss outfit building and styling options. You might even want to prepare a few outfit suggestions based on current trends. This will showcase your ability to provide considered product recommendations that enhance the customer experience.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and adapt to different situations. The role requires collaboration with colleagues and flexibility in working hours. Share experiences where you've successfully worked as part of a team or adapted to changing circumstances.
