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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive store performance.
- Company: Whistles is a trendy London-based brand known for its timeless and stylish designs.
- Benefits: Enjoy a generous clothing allowance, 70% staff discount, up to 34 days holiday, and more!
- Why this job: Join a creative environment where you can grow your career and make a real impact.
- Qualifications: Experience in retail management and a passion for customer service are essential.
- Other info: This role is perfect for those who thrive in fast-paced settings and love fashion.
The predicted salary is between 28800 - 42000 £ per year.
About The Role
DISTINCT, DIRECTIONAL AND CONSIDERED DESIGN
Whistles is a London-based style destination known for timeless design and wardrobe signatures that elevate the everyday. We are looking for a Store Manager to join our flagship location in Westfield White City. This is a great role for someone who can energise and influence the team to maximise their own potential and that of the store. You will play a pivotal role in promoting a 5* customer experience. Collaborative and creative, you will drive commercial excellence to impact customer service KPIs and overall sales figures.
What you’ll do:
- Take direct ownership of your store's performance, identifying opportunities for further growth
- Maintain a commercial approach to your role and operations, to maximise store profitability
- Nurture, coach and develop strong, diverse teams, with a focus on delivering 5* customer service
- Proactively identify opportunities to ensure continued success in the store
- Recognise key areas of strength within the team and support opportunities for growth
Who you’ll be:
- A customer-centric leader who thrives in a fast-paced environment.
- Capable in managing high performing teams in a store or concession setting.
- Able to demonstrate your ability to influence and coach colleagues and sustain trusted relationships with colleagues at all levels.
- Confident in your delivery and motivated to add value, utilising the strengths of your team around you to think ‘bigger picture’.
- A natural role model with a passion and authority and you are both a ‘people’ as well as a ‘commercial’ person.
- Passionate about being on the shop floor interacting with our customers whilst sharing your knowledge and expertise with authority and confidence.
What’s in it for you?
We will give you the tools and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:
- Free clothing allowance
- 70% off staff discount
- Up to 34 days holiday entitlement
- Financial and Wellbeing support
- Enhanced Maternity package
- Virtual GP service - 24/7
- Plus much more!
We are actively recruiting now so don’t wait, hit the apply button and let’s talk about your future!
Store Manager - Westfield White City employer: TFG London
Contact Detail:
TFG London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Westfield White City
✨Tip Number 1
Familiarise yourself with Whistles' brand values and product offerings. Understanding their design philosophy and customer experience approach will help you align your management style with their expectations.
✨Tip Number 2
Prepare to discuss your previous experiences in leading teams and driving sales. Be ready to share specific examples of how you've influenced team performance and improved customer service in past roles.
✨Tip Number 3
Showcase your passion for customer service during the interview. Think of ways to demonstrate how you can create a 5* customer experience, perhaps by sharing innovative ideas or strategies you've implemented before.
✨Tip Number 4
Network with current or former employees of Whistles if possible. Gaining insights into the company culture and expectations can give you an edge in understanding what they value in a Store Manager.
We think you need these skills to ace Store Manager - Westfield White City
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Store Manager position. Tailor your application to highlight how your experience aligns with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in retail management. Focus on achievements that demonstrate your ability to lead teams, drive sales, and enhance customer service.
Write a Strong Cover Letter: In your cover letter, express your passion for retail and customer service. Highlight specific examples of how you've successfully managed teams and improved store performance in previous roles.
Showcase Your Leadership Skills: Emphasise your leadership style and how you motivate and develop your team. Provide examples of how you've nurtured talent and created a positive work environment that drives results.
How to prepare for a job interview at TFG London
✨Show Your Leadership Skills
As a Store Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated them to achieve their goals.
✨Understand the Brand
Familiarise yourself with Whistles' brand values and product offerings. Be ready to discuss how you can embody these values in your management style and how you would promote the brand's image in-store.
✨Emphasise Customer Experience
Since the role focuses on delivering a 5* customer experience, think of specific strategies you've implemented in previous roles to enhance customer satisfaction. Be prepared to share these during the interview.
✨Prepare for Commercial Discussions
The job requires a commercial approach to maximise profitability. Brush up on your understanding of retail KPIs and be ready to discuss how you would analyse and improve store performance based on these metrics.
