At a Glance
- Tasks: Drive operational excellence and enhance productivity across our fashion stores.
- Company: Join TFG London, a leader in fashion and lifestyle brands.
- Benefits: Enjoy up to 70% discount, 28 days holiday, and wellness support.
- Other info: Inclusive culture that celebrates diversity and encourages authentic contributions.
- Why this job: Be part of a dynamic team making a real impact in retail operations.
- Qualifications: Retail management experience and strong organisational skills required.
The predicted salary is between 40500 - 49500 £ per year.
Here at TFG London we care, we create, we connect and we collaborate across some of the UK's most successful fashion and lifestyle brands including Hobbs, Phase Eight and Whistles.
We have an exciting opportunity to join us as a Retail Operations Coordinator where you will play a vital role in driving operational excellence across our stores and Central Teams.
Your proactive and strategic approach will enhance the productivity and efficiency of our stores, contributing to the overall success of TFG London.
This is a full-time, 12-month fixed term contract.
Responsibilities
- Confident in communicating, you will collaborate with all departments to deliver business initiatives and ensure seamless operations across our stores.
- Supporting on key retail initiatives to ensure they are delivered in a timely manner to optimise efficiencies.
- Analysing and collating feedback from weekly trade meetings and distributing to Central Teams departments.
- Managing the promotional calendar, assisting on all logistics including travel, presentations, attendees, awards etc.
- Building strong relationships with key departments internally and externally, partnering with external hosts to build working relationships that strengthen TFG London's positioning.
You will demonstrate a high level of attention to detail and accuracy with excellent organisational skills.
We are looking for our Retail Operations Coordinator to have confidently use Microsoft programmes including Power Point, Word and Excel.
Previous retail management experience and/or retail operations is key for success in this opportunity.
Inclusion and Diversity Statement
At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business.
We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.
Benefits
- Colleague discount of up to 70%
- Up to 28 days holiday entitlement per annum in addition to the usual public and bank holidays
- Financial and Wellbeing support
- Enhanced Maternity package
- Virtual GP service - unlimited access 24/7
• Plus much more!
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Retail Operations Coordinator employer: TFG London
TFG London in Braintree is an exceptional employer that prioritises employee satisfaction and growth. With a vibrant work culture that encourages creativity and collaboration, employees enjoy benefits such as a clothing allowance, generous discounts, and financial assistance, making it a rewarding place to develop your career in fashion. Join us to be part of a team that values your contributions and supports your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Operations Coordinator
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like TFG London, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like TFG London!
We think you need these skills to ace Retail Operations Coordinator
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at TFG London, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at TFG London and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show TFG London that you’re ready to jump in and contribute right away!
How to prepare for a job interview at TFG London
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
