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- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive store performance.
- Company: Join TFG London at the iconic Selfridges on Oxford Street.
- Benefits: Enjoy a clothing allowance, 70% staff discount, and up to 34 days holiday.
- Why this job: Be a key player in a fast-paced environment and make a real impact.
- Qualifications: Experience in managing teams and a passion for customer service.
- Other info: Great career development opportunities and supportive work culture.
The predicted salary is between 28800 - 43200 £ per year.
Every exceptional customer moment begins with our people. At TFG London, we believe that it’s our team who bring our house of brands to life. All our colleagues across Hobbs, Phase Eight, Whistles, and Inside Story play a vital role in our success story. And that story is only getting more exciting.
We are looking for a Concession Manager to join our flagship location within the iconic Selfridges on Oxford Street. This is a great role for someone who can energise and influence the team to maximise their own potential and that of the store. You will play a pivotal role in promoting a 5* customer experience. Collaborative and creative, you will drive commercial excellence to impact customer service KPIs and overall sales figures.
What you’ll do:
- Take direct ownership of your store's performance, identifying opportunities for further growth.
- Maintain a commercial approach to your role and operations, to maximise store profitability.
- Nurture, coach and develop strong, diverse teams, with a focus on delivering 5* customer service.
- Proactively identify opportunities to ensure continued success in the store.
- Recognise key areas of strength within the team and support opportunities for growth.
Who you’ll be:
- A customer-centric leader who thrives in a fast-paced environment.
- Capable in managing high performing teams in a store or concession setting.
- Able to demonstrate your ability to influence and coach colleagues and sustain trusted relationships with colleagues at all levels.
- Confident in your delivery and motivated to add value, utilising the strengths of your team around you to think ‘bigger picture’.
- A natural role model with a passion and authority and you are both a ‘people’ as well as a ‘commercial’ person.
- Passionate about being on the shop floor interacting with our customers whilst sharing your knowledge and expertise with authority and confidence.
What’s in it for you?
- We will give you the tools and the time to develop your career in the direction you want to go.
- Free clothing allowance.
- 70% off staff discount.
- Up to 34 days holiday entitlement.
- Financial and Wellbeing support.
- Enhanced Maternity package.
- Virtual GP service - 24/7.
- Plus much more!
We are actively recruiting now so don’t wait, hit the apply button and let’s talk about your future!
Concession Manager - Selfridges Oxford Street in London employer: TFG London
Contact Detail:
TFG London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concession Manager - Selfridges Oxford Street in London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into TFG London's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their success story.
✨Tip Number 2
Prepare some killer questions! Think about what you want to know about the role and the team. Asking insightful questions not only shows your enthusiasm but also helps you figure out if this is the right fit for you.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've energised teams or improved customer experiences in the past. This is your chance to demonstrate that you can drive commercial excellence and deliver that 5* service.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you note to express your appreciation for the opportunity. It’s a nice touch that keeps you on their radar and shows your professionalism.
We think you need these skills to ace Concession Manager - Selfridges Oxford Street in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering a 5* customer experience and how you can energise a team.
Be Specific: Use specific examples from your past experiences to demonstrate your leadership skills and ability to drive commercial success. We love seeing how you've made an impact in previous roles!
Tailor Your Application: Make sure to tailor your application to the Concession Manager role at Selfridges. Highlight your relevant skills and experiences that align with what we’re looking for – it’ll make you stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at TFG London
✨Know Your Customer Experience
Make sure you understand what a 5* customer experience looks like. Research TFG London’s approach to customer service and think about how you can bring that to life in your interview. Be ready to share examples of how you've previously enhanced customer experiences.
✨Showcase Your Leadership Skills
As a Concession Manager, you'll need to energise and influence your team. Prepare specific examples of how you've successfully managed high-performing teams in the past. Highlight your coaching techniques and how you've nurtured talent within your team.
✨Demonstrate Commercial Acumen
Understand the commercial aspects of running a store. Be prepared to discuss how you've identified growth opportunities in previous roles and how you plan to maximise profitability. Use numbers and KPIs to back up your claims.
✨Be a People Person
This role requires a balance between being a 'people' person and a 'commercial' person. Think about how you can convey your passion for interacting with customers and your ability to build trusted relationships with colleagues. Share stories that illustrate your interpersonal skills.
