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- Tasks: Lead a team to deliver exceptional customer service and drive sales.
- Company: Whistles, a stylish London-based fashion destination.
- Benefits: Free clothing allowance, 70% staff discount, up to 31 days holiday.
- Why this job: Join a dynamic team and make a real impact on customer experiences.
- Qualifications: Customer-focused with leadership skills and a passion for fashion.
- Other info: Great career development opportunities in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Every exceptional customer moment begins with our people. Whistles is a London-based style destination known for timeless design and wardrobe signatures that elevate the everyday and we are looking for a talented Assistant Manager to join us in our St Christophers Place Flagship store. In the team, you will play a collaborative role in promoting a 5* customer experience and drive commercial excellence to impact KPIs and overall sales figures.
Who you’ll be:
- Customer-centric and thrive in a fast-paced environment
- Motivated to coach and upskill high performing non-management teams within the team
- A natural role model with a passion and authority, you are both a ‘people’ as well as a ‘commercial’ person.
- Enthusiastic on the shop floor interacting with our customers whilst sharing your knowledge and expertise with authority and confidence.
What you’ll do:
- Lead by example and ensure the delivery of outstanding customer service
- Assume all managerial duties in the absence of the Store Manager, striving to positively make an impact through efficient teamwork and leadership
- Maintain a commercial approach to role and operations, working closely with the Store Manager to maximise branch performance
- Assisting the Store Manager in delivering the store vision and recognising key areas of strength within the team/store to anticipate future opportunities to keep our customers engaged
What’s in it for you?
It’s not all about what you can do for us, we will give you the tools, the support, and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:
- Free clothing allowance
- 70% off staff discount
- Up to 31 days holiday entitlement
- Financial and Wellbeing support
- Enhanced Maternity package
- Virtual GP service - 24/7
- Plus much more!
We are actively recruiting now so don’t wait, hit the apply button and make moments that matter.
Assistant Manager - St Christophers Place in London employer: TFG London
Contact Detail:
TFG London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - St Christophers Place in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations on the shop floor. Being able to demonstrate your problem-solving skills and customer-centric approach will really impress the hiring team.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the team. They might share valuable insights that can give you an edge during the interview process.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Manager - St Christophers Place in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see how you connect with people and create memorable experiences, so share any relevant stories that highlight your passion for the role.
Tailor Your CV: Make sure your CV is tailored to the Assistant Manager position. Highlight your leadership skills and any experience in coaching teams. We love seeing how you've made a positive impact in previous roles, so don’t hold back!
Be Authentic: We appreciate authenticity! Use your own voice in your application. Don’t just list your skills; explain how they relate to our values and the role. Show us who you are and why you’d be a great fit for our team at St Christophers Place.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and can start the process of getting to know you better!
How to prepare for a job interview at TFG London
✨Know the Brand Inside Out
Before your interview, make sure you research Whistles thoroughly. Understand their style, values, and what sets them apart in the fashion industry. This knowledge will help you connect with the brand during the interview and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer-Centric Approach
As an Assistant Manager, you'll need to demonstrate your commitment to exceptional customer service. Prepare examples from your past experiences where you've gone above and beyond for customers. This will highlight your ability to create those 5* moments that Whistles values.
✨Emphasise Team Leadership Skills
Since the role involves coaching and upskilling non-management teams, be ready to discuss your leadership style. Share specific instances where you've successfully led a team or improved team performance. This will illustrate your capability to inspire and motivate others.
✨Prepare Questions That Matter
Interviews are a two-way street, so think of insightful questions to ask about the store's vision and team dynamics. This not only shows your interest but also helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to shine as someone who is proactive and engaged.
