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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive store performance.
- Company: Join TFG London, home to brands like Hobbs and Phase Eight.
- Benefits: Enjoy a free clothing allowance, 70% staff discount, and up to 31 days holiday.
- Why this job: Be a key player in creating memorable customer moments and shaping your career.
- Qualifications: Experience in managing teams and a passion for customer service.
- Other info: Great opportunities for personal growth in a vibrant retail environment.
The predicted salary is between 28800 - 43200 £ per year.
About The Role
Every exceptional customer moment begins with our people. At TFG London, we believe that it’s our team who bring our house of brands to life. All our colleagues across Hobbs, Phase Eight, Whistles, and Inside Story play a vital role in our success story. And that story is only getting more exciting...
We’re looking for a Concession Manager to join our team in John Lewis High Wycombe. This is a great role for someone who can energise and influence the team to maximise their own potential and that of the store. You will play a pivotal role in promoting a 5* customer experience. Collaborative and creative, you will drive commercial excellence to impact customer service KPIs and overall sales figures.
What you’ll do:
- Take direct ownership of your store's performance, identifying opportunities for further growth.
- Maintain a commercial approach to your role and operations, to maximise store profitability.
- Nurture, coach and develop strong, diverse teams, with a focus on delivering 5* customer service.
- Proactively identify opportunities to ensure continued success in the store.
- Recognise key areas of strength within the team and support opportunities for growth.
Who you’ll be:
- A customer-centric leader who thrives in a fast-paced environment.
- Capable in managing high performing teams in a store or concession setting.
- Able to demonstrate your ability to influence and coach colleagues and sustain trusted relationships with colleagues at all levels.
- Confident in your delivery and motivated to add value, utilising the strengths of your team around you to think ‘bigger picture’.
- A natural role model with a passion and authority and you are both a ‘people’ as well as a ‘commercial’ person.
- Passionate about being on the shop floor interacting with our customers whilst sharing your knowledge and expertise with authority and confidence.
What’s in it for you?
We will give you the tools and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:
- Free clothing allowance
- 70% off staff discount
- Up to 31 days holiday entitlement
- Financial and Wellbeing support
- Enhanced Maternity package
- Virtual GP service - 24/7
- Plus much more!
We are actively recruiting now so don’t wait, hit the apply button and let’s talk about your future!
Concession Manager - John Lewis High Wycombe employer: TFG London
Contact Detail:
TFG London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concession Manager - John Lewis High Wycombe
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on TFG London and their brands. Understanding their values and how they operate will help you connect with the team and show that you're genuinely interested in being part of their success story.
✨Tip Number 2
Practice your people skills! As a Concession Manager, you'll need to energise and influence your team. Think about examples from your past where you've successfully coached or developed others, and be ready to share those stories during your interview.
✨Tip Number 3
Show off your commercial mindset! Be prepared to discuss how you've driven sales or improved customer service in previous roles. Highlighting your ability to identify growth opportunities will demonstrate that you can take ownership of the store's performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the team at John Lewis High Wycombe.
We think you need these skills to ace Concession Manager - John Lewis High Wycombe
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see how you can energise a team and create those exceptional customer moments that we value so much.
Be Specific About Your Experience: Don’t just list your previous roles; tell us about specific achievements and how you’ve influenced teams in the past. We love to hear about your successes in driving sales and improving customer experiences!
Tailor Your Application: Make sure to customise your application to reflect the skills and qualities mentioned in the job description. Highlight your leadership style and how it aligns with our vision of nurturing strong, diverse teams.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at John Lewis High Wycombe!
How to prepare for a job interview at TFG London
✨Know Your Customer Experience
Before the interview, brush up on what makes a 5* customer experience. Think about examples from your past roles where you’ve gone above and beyond for customers. This will show that you understand the importance of customer service in the Concession Manager role.
✨Showcase Your Leadership Skills
Prepare to discuss your experience in managing and developing teams. Have specific examples ready that demonstrate how you've nurtured talent and driven performance. Highlighting your ability to influence and coach will resonate well with the interviewers.
✨Be Commercially Savvy
Familiarise yourself with the commercial aspects of running a concession. Think about how you can maximise profitability and identify growth opportunities. Being able to speak confidently about these topics will set you apart as a candidate who understands the business side of retail.
✨Engage with the Brand
Research Hobbs, Phase Eight, Whistles, and Inside Story. Understand their brand values and how they connect with customers. During the interview, express your passion for these brands and how you can contribute to their success, especially on the shop floor.
