Concession Manager

Concession Manager

At TFG London, we believe that it\’s our team who bring our house of brands to life. All our colleagues across Hobbs, Phase Eight, Whistles, and Inside Story play a vital role in our success story. And that story is only getting more exciting…

We are looking for a Concession Manager to join our Hobbs, Phase Eight and Whistles brands within John Lewis Westfield White City. This is a great role for someone who can energise and influence the team to maximise their own potential and that of the store. You will play a pivotal role in promoting a customer experience. Collaborative and creative, you will drive commercial excellence to impact customer service KPIs and overall sales figures.

Key Responsibilities

• Take direct ownership of your store\’s performance, identifying opportunities for further growth
• Maintain a commercial approach to your role and operations, to maximise store profitability
• Nurture, coach and develop strong, diverse teams, with a focus on delivering customer service
• Proactively identify opportunities to ensure continued success in the store
• Recognise key areas of strength within the team and support opportunities for growth

Core Competencies

• A customer‑centric leader who thrives in a fast‑paced environment.
• Capable in managing high performing teams in a store or concession setting.
• Able to demonstrate your ability to influence and coach colleagues and sustain trusted relationships with colleagues at all levels.
• Confident in your delivery and motivated to add value, utilising the strengths of your team around you to think “bigger picture”.
• A natural role model with a passion and authority and you are both a ‘people’ as well as a ‘commercial’ person.
• Passionate about being on the shop floor interacting with our customers whilst sharing your knowledge and expertise with authority and confidence.
• Every exceptional customer moment begins with our people.

About the Business

TFG London is wholly owned by The Foschini Group Limited, a leading South African retail group with more than 4,000 outlets in 32 countries. The company first acquired the international womenswear retailer Phase Eight in January 2015, followed by Whistles in March 2016 and Hobbs in November 2017. With plans for future growth in its brand portfolio, both organically and through acquisition, both in the UK and internationally, TFG London is entrepreneurial in its spirit and passionate about exceeding customers’ expectations.

Inclusion and Diversity

At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.

Benefits

• Free clothing allowance
• 70% off staff discount
• Up to 31 days holiday entitlement
• Financial and Wellbeing support
• Enhanced Maternity package
• Virtual GP service – 24/7
• Plus much more!