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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive store performance.
- Company: Join TFG London at the iconic Selfridges, a hub of style and innovation.
- Benefits: Enjoy a free clothing allowance, 70% staff discount, and up to 34 days holiday.
- Why this job: Be a key player in a vibrant environment that values creativity and collaboration.
- Qualifications: Experience in managing teams and a passion for customer service.
- Other info: Embrace a culture of diversity and personal growth with excellent career development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Every exceptional customer moment begins with our people, We\’re looking for a Concession Manager to join our flagship location within the iconic Selfridges on Oxford Street. This is a great role for someone who can energise and influence the team to maximise their own potential and that of the store. You will play a pivotal role in promoting a 5 customer experience. Collaborative and creative, you will drive commercial excellence to impact customer service KPIs and overall sales figures.
What you’ll do
- Take direct ownership of your store\’s performance, identifying opportunities for further growth
- Maintain a commercial approach to your role and operations, to maximise store profitability
- Nurture, coach and develop strong, diverse teams, with a focus on delivering 5 customer service
- Proactively identify opportunities to ensure continued success in the store
- Recognise key areas of strength within the team and support opportunities for growth
- A customer-centric leader who thrives in a fast-paced environment
- Capable in managing high performing teams in a store or concession setting
- Able to demonstrate your ability to influence and coach colleagues and sustain trusted relationships with colleagues at all levels
- Confident in your delivery and motivated to add value, utilising the strengths of your team around you to think \’bigger picture\’
- A natural role model with a passion and authority and you are both a \’people\’ as well as a \’commercial\’ person
- Passionate about being on the shop floor interacting with our customers whilst sharing your knowledge and expertise with authority and confidence
At TFG London, we believe that it\’s our team who bring our house of brands to life. All our colleagues across Hobbs, Phase Eight, Whistles, and Inside Story play a vital role in our success story. And that story is only getting more exciting…, DISTINCT, DIRECTIONAL AND CONSIDERED DESIGN
Whistles is a London-based style destination known for timeless design, curating must-have pieces and wardrobe signatures that elevate the everyday. Capturing the spirit of modern dressing distinctively, we curate contemporary collections that seek to empower us with a strong sense of independence and individuality. TFG London Inclusion and Diversity statement of commitment: At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.
We will give you the tools and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:
- Free clothing allowance
- 70% off staff discount
- Up to 34 days holiday entitlement
- Financial and Wellbeing support
- Enhanced Maternity package
- Virtual GP service – 24/7
- Plus much more!
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Concession Manager employer: TFG London
Contact Detail:
TFG London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concession Manager
✨Tip Number 1
Get to know the company culture! Before your interview, dive into TFG London's values and what makes them tick. This way, you can show how your vibe aligns with theirs, making you a perfect fit for the Concession Manager role.
✨Tip Number 2
Practice your storytelling skills! Be ready to share specific examples of how you've energised teams or improved customer experiences in the past. We want to hear about those moments that made a difference!
✨Tip Number 3
Don’t just sit back during the interview—engage! Ask questions about the team dynamics and how they measure success. This shows you're genuinely interested and ready to contribute to their commercial excellence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Concession Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering a top-notch customer experience and how you can energise a team.
Tailor Your CV: Make sure your CV is tailored to the Concession Manager role. Highlight your experience in managing teams and driving sales, and don’t forget to mention any specific achievements that demonstrate your commercial acumen.
Be Authentic: We value authenticity, so be yourself in your application. Share your unique experiences and perspectives that make you a great fit for our inclusive culture at TFG London.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Selfridges.
How to prepare for a job interview at TFG London
✨Know Your Numbers
As a Concession Manager, you'll need to demonstrate your understanding of store performance metrics. Brush up on key performance indicators (KPIs) related to sales and customer service. Be ready to discuss how you've previously driven results and what strategies you would implement to maximise profitability.
✨Showcase Your Leadership Style
This role requires a strong leader who can energise and develop a diverse team. Prepare examples of how you've nurtured talent in the past. Think about specific situations where you coached a colleague or resolved a team conflict, and be ready to share these stories during the interview.
✨Emphasise Customer-Centricity
Since the focus is on delivering a 5-star customer experience, come prepared with examples of how you've gone above and beyond for customers. Discuss any initiatives you've led that improved customer satisfaction or engagement, and how you plan to maintain this high standard in the new role.
✨Be Ready to Think Big
The job description mentions thinking 'bigger picture'. Prepare to discuss your vision for the store and how you would identify opportunities for growth. Consider trends in retail and how they could apply to the concession, and be ready to share innovative ideas that could enhance the shopping experience.
