At a Glance
- Tasks: Lead CRM strategy to enhance customer value and retention across all brands.
- Company: TFG London, a dynamic retail company focused on growth and innovation.
- Benefits: Competitive salary, career development opportunities, and a vibrant work culture.
- Other info: Join a passionate team dedicated to customer-first strategies.
- Why this job: Make a real impact by driving customer engagement in a fast-paced environment.
- Qualifications: Experience in CRM management and team leadership skills.
The predicted salary is between 50000 - 65000 £ per year.
TFG London is seeking a Senior CRM Manager to lead the CRM strategy across all brands. The successful candidate will oversee the CRM function, ensuring it drives growth through exceptional customer value and retention.
You will be responsible for developing a high-performing team, engaging with stakeholders, and managing the CRM budget, while embedding a customer-first approach in a fast-paced retail environment.
Senior CRM Lead - Growth, Personalisation & Strategy in City of Westminster employer: TFG London
At TFG London, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As a Senior CRM Lead, you will have the opportunity to drive impactful strategies in a fast-paced retail environment while benefiting from comprehensive employee growth programmes and a strong focus on work-life balance. Join us to be part of a collaborative team that values innovation and customer-centricity, all within the vibrant setting of London.
StudySmarter Expert Advice🤫
We think this is how you could land Senior CRM Lead - Growth, Personalisation & Strategy in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at TFG London. A friendly chat can open doors and give you insights that might just set you apart from other candidates.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your previous CRM successes. This will help us see how you can drive growth and customer retention in our fast-paced environment.
✨Tip Number 3
Be ready for the interview! Research TFG London’s brands and think about how you can enhance their CRM strategy. We love candidates who come prepared with ideas that align with our customer-first approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team and contributing to our growth.
We think you need these skills to ace Senior CRM Lead - Growth, Personalisation & Strategy in City of Westminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Senior CRM Lead role. Highlight your achievements in CRM strategy, customer retention, and team leadership to show us you’re the perfect fit.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about CRM and how you can drive growth and customer value at TFG London. Be genuine and let your personality come through.
Showcase Your Team Leadership Skills:Since you’ll be developing a high-performing team, share examples of how you’ve successfully led teams in the past. We want to see your ability to engage and inspire others in a fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at TFG London
✨Know Your CRM Inside Out
Make sure you’re well-versed in the latest CRM trends and tools. Familiarise yourself with how different brands use CRM to drive growth and retention, as this will show your potential employer that you’re not just knowledgeable but also passionate about the field.
✨Showcase Your Leadership Skills
Prepare examples of how you've developed high-performing teams in the past. Be ready to discuss your approach to team management and how you’ve engaged stakeholders effectively, as this is crucial for the Senior CRM Manager role.
✨Emphasise a Customer-First Mindset
Think about how you can demonstrate a customer-first approach in your previous roles. Share specific instances where you’ve implemented strategies that enhanced customer value and retention, as this aligns perfectly with what TFG London is looking for.
✨Budget Management Know-How
Brush up on your experience with managing budgets, especially in a retail context. Be prepared to discuss how you’ve allocated resources effectively in past roles to maximise CRM impact, as this will be a key part of your responsibilities.
