At a Glance
- Tasks: Plan and execute engaging CRM campaigns to boost customer engagement and business growth.
- Company: Join TFG London, a vibrant team behind popular brands like Whistles.
- Benefits: Enjoy up to 70% employee discount, generous holiday, and wellness support.
- Other info: Great career development opportunities in a supportive and dynamic workplace.
- Why this job: Be part of a creative team driving impactful CRM strategies in a fast-paced environment.
- Qualifications: Experience in CRM campaigns and strong relationship-building skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a CRM Assistant to support our Whistles brand, who will be responsible for delivering highly engaging CRM campaigns that drive customer KPIs and business growth.
What you'll do:
- Responsible for the planning, QA and execution of CRM campaigns across all territories for the brand.
- Support targeted and personalised CRM activity across customer lifecycle stages, including automated lifecycle journeys where applicable.
- Work collaboratively with cross‑functional internal teams (especially designers and copywriters) to deliver CRM campaigns to business deadlines.
- Generate weekly reports and write commentary to assess effectiveness of activity and advise direction of future campaigns.
- Execute test and learn plans for optimising campaign performance and improving customer KPIs (£ per buyer, purchase frequency, FP purchase etc).
- Work closely with the insights team to track and monitor both campaign performance and customer KPIs.
- Closely monitor database numbers to ensure there is an accurate view of active opt‑ins and the impact of activity on churn rates.
Qualifications:
- Proven experience delivering CRM campaigns within an e-commerce retail environment.
- A confident and creative thinker, with the ability to generate ideas and test them quickly to challenge existing ways of working.
- Strong relationship‑building skills, with the ability to engage and influence both internal and external stakeholders.
- High level of emotional intelligence, with a collaborative and people‑focused approach.
- Passionate about CRM, with a keen interest in staying up to date with industry trends and best practices.
- Strong intellectual curiosity, with the ability to adapt and think with agility.
- Highly detail‑oriented, with excellent organisational skills and a focus on quality assurance.
- Thrives in a fast‑paced environment, with the ability to manage multiple priorities and meet tight deadlines.
At TFG London, we believe that it's our team who bring our house of brands to life. All our colleagues across Hobbs, Phase Eight, Whistles, and Inside Story play a vital role in our success story and that story is only getting more exciting! Across TFG Brands, we pride ourselves on having our people at the heart of everything we do. We will give you the tools and the time to develop your career in the direction you want to go.
Benefits:
- Employee Discount of up to 70%, as per the TFG Brands Discount Policy.
- Up to 28 days holiday entitlement per annum in addition to the usual public and bank holidays.
- Financial and Wellbeing assistance.
- Enhanced Maternity package.
- Virtual GP service - unlimited access 24/7.
- Plus much more!
CRM Assistant in City of Westminster employer: TFG London
At TFG London, we are committed to fostering a vibrant work culture where creativity and collaboration thrive. As a CRM Assistant for the Whistles brand, you will not only play a crucial role in driving customer engagement but also benefit from extensive employee discounts, generous holiday entitlement, and opportunities for professional growth within our dynamic team. Join us in a fast-paced environment that values your contributions and supports your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Assistant in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your CRM campaigns and successes. This gives you a chance to demonstrate your creativity and results-driven mindset, which is exactly what brands like Whistles are looking for.
✨Tip Number 3
Prepare for interviews by researching the company and its CRM strategies. Be ready to discuss how you can contribute to their goals and share ideas that align with their brand vision. This shows you're not just interested in any job, but specifically in helping them grow.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the TFG family and ready to dive into the exciting world of CRM with us.
We think you need these skills to ace CRM Assistant in City of Westminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the CRM Assistant role. Highlight your experience with CRM campaigns and any relevant e-commerce work. We want to see how you can bring value to our Whistles brand!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for CRM and how you stay updated with industry trends. Let us know why you're excited about this opportunity at StudySmarter and how you can contribute to our team.
Showcase Your Collaboration Skills:Since you'll be working with designers and copywriters, mention any past experiences where you've successfully collaborated with others. We love team players who can build strong relationships!
Proofread, Proofread, Proofread!:Before hitting send, double-check your application for any typos or errors. Attention to detail is key in this role, and we want to see that you take pride in your work. Apply through our website and let’s get started!
How to prepare for a job interview at TFG London
✨Know Your CRM Inside Out
Make sure you brush up on your CRM knowledge before the interview. Understand the latest trends and best practices in CRM campaigns, especially in e-commerce. This will show your passion for the role and help you engage in meaningful conversations.
✨Showcase Your Campaign Successes
Prepare to discuss specific CRM campaigns you've worked on in the past. Highlight your role in planning, executing, and analysing these campaigns. Use metrics to demonstrate how your efforts drove customer KPIs and contributed to business growth.
✨Collaboration is Key
Since the role involves working with cross-functional teams, be ready to share examples of how you've successfully collaborated with designers, copywriters, or other stakeholders. Emphasise your relationship-building skills and how they helped achieve campaign goals.
✨Be Detail-Oriented
Demonstrate your attention to detail by discussing how you ensure quality assurance in your work. Talk about your process for monitoring database numbers and how you track campaign performance. This will show that you can manage multiple priorities effectively.
