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- Tasks: Lead a team to deliver exceptional customer service and drive sales in-store.
- Company: Hobbs London, a luxury women's fashion brand with a rich heritage.
- Benefits: Full training, ongoing support, and opportunities for career growth.
- Why this job: Be a brand ambassador and create memorable shopping experiences for customers.
- Qualifications: Strong communication skills and a passion for fashion and customer service.
- Other info: Join a diverse and inclusive team that values your unique contributions.
The predicted salary is between 24000 - 36000 £ per year.
Natural promoters of customer service excellence, our Supervisors are advocates of a first-class shopping experience and go out of their way to ensure that our customers return time and time again. Collaborative and adaptable in their approach, our Supervisors oversee the operational and commercial practices of the store whilst assisting in harmonising efficiencies on the shop floor, assisting the wider in-store management team in driving commercial growth in their store.
As a Supervisor we will need you to connect with our customers with personality and pride, acting as a brand ambassador to promote and deliver the outstanding customer experience for which we are renowned. Reporting to the Store Manager we will need you to stay up to speed on latest styles and be the driving force behind service in store, making the customer experience sparkle with your passionate, customer-facing perspective. Efficiently identifying and advising our customers on outfit building will be second nature in your role (whether that be daywear, work wear or wedding wear) and you will strive to help achieve commercial objectives by finding the best style solution for our customer.
Key accountabilities and KPIs include:
- Actively greeting, assisting, and selling in a professional and consultative manner with the aim of building multiple sales, championing our high-quality premium products at all available opportunities.
- Working in partnership with the instore team in delivering an inspirational picture of the TFG vision to maximise branch profitability in line with wider business objectives and promotional incentives.
- Maintaining a commercial approach to role and operations, handling transactions accurately with dutiful care and attention whilst anticipating future opportunities to keep our customers engaged.
- Assisting in all tasks required to ensure the smooth day-to-day running of the store, working effectively to promote our brand and products and position us as a dependable shopping destination.
About You
As a Supervisor we will provide you with full training and ongoing support from the get-go to ensure you have all the tools you succeed in your role within your store. We will need you to be reliable and motivated to fulfil the role, flexible enough to work on a rota basis and balance shifting priorities in store. You will be engaging with excellent communication skills and flourish in a customer-facing environment whilst sharing your product knowledge and styling expertise. Customer-centric, you will take pride in everything you do, focused on adding value and making the most of every commercial opportunity that arises in store.
About Us
Hobbs London is a luxury women's fashion brand, showcasing timeless British style and expert craftsmanship. Since our first shop opened in Hampstead, London in 1981, Hobbs has grown from a small yet sought-after shoes label to a global brand synonymous with the best of British design. Season after season, each Hobbs collection embodies the multifaceted nature of our modern woman – we pride ourselves on crafting pieces she loves to wear. Tailored to be feminine, you'll find everyday polish alongside standout event dressing.
Since becoming part of TFG London in 2017, a listed retail conglomerate owning Phase Eight, Hobbs London & Whistles in the UK, we have seen growth and development prospects across the business.
TFG London Inclusion and Diversity statement of commitment: At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.
Supervisor - Trafford Centre in Manchester employer: TFG Brands
Contact Detail:
TFG Brands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Trafford Centre in Manchester
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Hobbs London’s latest collections and values. When you walk into that interview, show off your passion for their products and how you can enhance the customer experience.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to connect with customers. Role-play with a friend or family member to get comfortable with handling different situations.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or through social media. Ask them about their experiences and any tips they might have for standing out in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to contribute to the amazing shopping experience at Hobbs.
We think you need these skills to ace Supervisor - Trafford Centre in Manchester
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to create a fantastic experience for customers in the past.
Be Authentic and Personable: We want to see the real you! Use a friendly tone in your application that reflects your personality. Remember, as a Supervisor, you'll be connecting with customers, so show us how you can engage with them right from the start.
Highlight Your Teamwork Skills: Since collaboration is key in this role, make sure to mention any experiences where you've worked effectively within a team. We love seeing candidates who can harmonise with others to achieve common goals.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen to join our team at Hobbs London!
How to prepare for a job interview at TFG Brands
✨Know the Brand Inside Out
Before your interview, make sure you research Hobbs London thoroughly. Understand their brand values, product lines, and what sets them apart in the luxury fashion market. This knowledge will help you connect with the interviewers and demonstrate your genuine interest in becoming a brand ambassador.
✨Showcase Your Customer Service Skills
As a Supervisor, you'll need to excel in customer service. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you can create a first-class shopping experience and drive sales through exceptional service.
✨Demonstrate Team Collaboration
Hobbs values teamwork, so be ready to discuss how you've successfully worked with others in previous roles. Share specific instances where your collaborative approach led to improved store performance or customer satisfaction, showing that you're adaptable and supportive of your colleagues.
✨Dress the Part
Since you're applying for a fashion brand, your appearance matters. Dress in a way that reflects the style and ethos of Hobbs London. This not only shows your understanding of the brand but also demonstrates your commitment to presenting yourself professionally in a customer-facing role.
