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- Tasks: Lead the shop floor, connect with customers, and support your team in delivering great service.
- Company: Whistles, a stylish London-based brand known for timeless design.
- Benefits: Free clothing allowance, up to 70% discount, financial assistance, and enhanced maternity package.
- Other info: Inclusive culture that celebrates diversity and encourages personal growth.
- Why this job: Join us to create memorable customer experiences while developing your career in fashion.
- Qualifications: Excellent communication skills and experience in a customer-facing role.
The predicted salary is between 24000 - 30000 £ per year.
Every exceptional customer moment starts with our people. Our Supervisors play a key role in creating a welcoming, high-quality shopping experience that keeps customers coming back. Collaborative and adaptable, you'll support the day-to-day running of the store, helping the management team drive strong commercial results and smooth shop-floor operations.
What you'll do:
- Greet, assist, and lead by example on the shop floor, connecting with customers, sharing your passion for style and delivering great service.
- Maintain a commercial approach to the role and operations, handling transactions accurately and assisting with stock control processes.
- Use your experience to support our Style Advisors as they grow their own knowledge and experience.
- Assist in all tasks to ensure the smooth running of the store.
Who you'll be:
- Engaging with excellent communication skills and flourish in a customer-facing environment.
- Focused and take pride in the work you do with our customers.
- Able to demonstrate ability to build relationships with customers, understand their needs and provide the complete outfit they are looking for.
- Ideally experienced in a customer-facing environment.
What's in it for you?
It’s not all about what you can do for us. We'll give you the tools and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:
- Free clothing allowance
- Generous colleague discount up to 70%
- Financial and Wellbeing assistance
- Enhanced Maternity package
- Virtual GP service - unlimited access 24/7
- Plus much more!
If you want to join us and create moments that matter, we’d love to hear from you.
About Us
DISTINCT, DIRECTIONAL AND CONSIDERED DESIGN. Whistles is a London-based style destination known for timeless design, curating must-have pieces and wardrobe signatures that elevate the everyday. Capturing the spirit of modern dressing distinctively, we curate contemporary collections that seek to empower us with a strong sense of independence and individuality.
TFG London Inclusion and Diversity statement of commitment: At TFG London, we're proud to be a Disability Confident and Ban the Box employer. We’re committed to creating an inclusive culture that welcomes, develops and celebrates diversity of backgrounds, experiences, ideas and perspectives. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.
Supervisor - Westfield White City in London employer: TFG Brands
Contact Detail:
TFG Brands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Westfield White City in London
✨Tip Number 1
Get to know the store! Before your interview, pop into Westfield White City and familiarise yourself with the layout, products, and vibe. This will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your people skills! As a Supervisor, you'll be engaging with customers all day. Role-play common scenarios with friends or family to boost your confidence and refine your communication skills.
✨Tip Number 3
Show off your passion for style! Be ready to discuss your favourite fashion trends and how you can help customers find their perfect outfits. This will demonstrate your enthusiasm and fit for the brand.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and keen to join our team at Whistles. Don’t miss out on this opportunity!
We think you need these skills to ace Supervisor - Westfield White City in London
Some tips for your application 🫡
Show Your Passion for Style: When you're writing your application, let your love for fashion shine through! Share examples of how you've connected with customers in the past and how you can bring that same energy to our store.
Highlight Your Customer Service Skills: We want to know about your experience in customer-facing roles. Be sure to mention specific situations where you’ve gone above and beyond to help a customer or resolve an issue. This will show us you’re the right fit for creating those exceptional moments!
Be Authentic: Don’t be afraid to let your personality come through in your application. We value individuality and want to see the real you! Share your unique experiences and perspectives that make you stand out.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TFG Brands
✨Know the Brand Inside Out
Before your interview, make sure you research Whistles thoroughly. Understand their style, values, and what makes them unique in the fashion industry. This will not only help you answer questions more effectively but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
As a Supervisor, you'll be leading by example on the shop floor. Prepare to share specific examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to meet a customer's needs or resolved a challenging situation.
✨Demonstrate Team Collaboration
Whistles values collaboration, so be ready to discuss how you've worked with others in previous roles. Highlight experiences where you supported your team, helped train new staff, or contributed to a positive work environment. This will show that you're adaptable and a team player.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your enthusiasm for the role and the company. You might ask about the team dynamics, opportunities for growth, or how they measure success in the store. This demonstrates your proactive attitude and genuine interest in contributing to their success.