At a Glance
- Tasks: Lead a dynamic team to create exceptional customer experiences and drive store success.
- Company: Phase Eight, a leading womenswear brand focused on empowering confidence through fashion.
- Benefits: Free clothing allowance, 70% staff discount, enhanced maternity package, and wellbeing support.
- Other info: Be part of an inclusive culture that celebrates diversity and encourages personal growth.
- Why this job: Join a supportive environment where you can grow your career and make a real impact.
- Qualifications: Experience in retail leadership and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
Every exceptional customer moment starts with our people. At Phase Eight, we’re more than just a fashion destination – we’re here to empower confidence through every outfit. We’re looking for a people-first Store Manager to lead our store in Westfield, Stratford. If you're someone who thrives on building strong teams, loves making customers feel incredible, and can turn big ideas into real results, this is your moment.
What you'll do:
- Lead from the front, creating a store environment where your team feels inspired, supported and ready to give customers an amazing experience.
- Drive success by keeping an eye on performance, spotting growth opportunities, and thinking commercially to boost sales and energy in the store.
- Coach with care, developing a diverse, happy team that grows in confidence and capability every day.
- Champion people, encouraging your team to bring their full selves to work and helping them thrive in their own way.
- Customer connection – being out on the shop floor, getting to know our customers, and sharing your style knowledge in an authentic way.
Who you'll be:
- A natural motivator with a positive mindset who knows how to get the best from people.
- Experienced in leading high-performing retail teams.
- Confident, calm under pressure, and great at making decisions that put both people and performance first.
- Someone who lives and breathes customer service, loves being on the shopfloor, and thrives in a fast-paced environment.
- Passionate about teamwork – you lead with empathy and bring people together through trust and encouragement.
What's in it for you?
It’s not all about what you can do for us, we will give you the tools, the support, and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:
- A free clothing allowance to wear what you love, your way
- 70% staff discount – yes, really!
- Enhanced Maternity package
- 24/7 virtual GP service
- Wellbeing and financial support tools
About Us:
Founded in 1979, Phase Eight is an original, design led womenswear brand that has grown from strength to strength since its conception, without compromising its integrity as a trusted retailer and a market leader. We are dedicated to dressing women of all ages, for all occasions, in fashionable and versatile clothing. We want women to feel as amazing as they look in our styles, which is why we focus on flattering day and evening silhouettes created in quality fabrics. We love modern florals and contemporary details and believe you should never underestimate the power of the perfect dress. Since becoming part of TFG London in 2015, a listed retail conglomerate owning Phase Eight, Hobbs London & Whistles in the UK, we have seen growth and development prospects across the business.
TFG London Inclusion and Diversity statement of commitment:
At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.
Store Manager - Westfield Stratford in London employer: TFG Brands
At Phase Eight, we pride ourselves on being a people-first employer, fostering a vibrant work culture in the heart of Westfield Stratford. Our Store Manager role offers not only a competitive salary and generous benefits like a 70% staff discount and a free clothing allowance, but also a commitment to personal growth and development within a supportive team environment. Join us to empower confidence in our customers while thriving in a diverse and inclusive workplace that values your unique contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Westfield Stratford in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and employees. This will help you tailor your answers and show that you're a great fit for their people-first approach.
✨Tip Number 2
Practice your storytelling skills! Be ready to share specific examples of how you've motivated teams or improved customer experiences in the past. This will demonstrate your leadership style and how you can drive success at Phase Eight.
✨Tip Number 3
Don’t just sit back and wait for the interview – reach out! Connect with current employees on LinkedIn, ask them about their experiences, and get insights into what makes the store thrive. This shows initiative and genuine interest in the role.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to contribute to our mission of empowering confidence through fashion.
We think you need these skills to ace Store Manager - Westfield Stratford in London
Some tips for your application 🫡
Show Your Passion for People:When writing your application, let your love for leading teams and empowering others shine through. We want to see how you connect with people and create a positive environment, so share specific examples of how you've motivated your team in the past.
Highlight Your Retail Experience:Make sure to showcase your experience in retail management. We’re looking for someone who knows the ins and outs of running a store, so mention any achievements or strategies you've implemented that boosted sales or improved customer satisfaction.
Be Authentic:We value authenticity, so don’t be afraid to let your personality come through in your application. Share your unique style and approach to customer service, as we want to know how you would fit into our Phase Eight family.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our amazing team at Westfield Stratford!
How to prepare for a job interview at TFG Brands
✨Know the Brand Inside Out
Before your interview, dive deep into Phase Eight's history, values, and product range. Understand their commitment to empowering women through fashion and how they create exceptional customer experiences. This knowledge will help you connect your own experiences to their mission during the interview.
✨Showcase Your Leadership Style
Be ready to discuss your approach to leading a team. Share specific examples of how you've motivated and developed your team in previous roles. Highlight your ability to create an inspiring environment and how you’ve successfully driven performance while keeping the team engaged and happy.
✨Demonstrate Customer Connection Skills
Prepare to talk about your experience on the shop floor and how you’ve built relationships with customers. Think of examples where you’ve gone above and beyond to enhance customer experiences. This will show that you truly understand the importance of customer service in retail.
✨Emphasise Teamwork and Empathy
Phase Eight values a people-first approach, so be sure to highlight your teamwork skills. Discuss how you foster trust and collaboration within your team. Share stories that illustrate your empathetic leadership style and how it has led to positive outcomes for both staff and customers.
