At a Glance
- Tasks: Plan and execute engaging CRM campaigns to boost customer engagement and business growth.
- Company: Join TFG London, a vibrant team behind brands like Hobbs and Whistles.
- Benefits: Enjoy up to 70% employee discount, 28 days holiday, and wellness support.
- Other info: Great career development opportunities and a supportive, people-focused culture.
- Why this job: Be part of a creative team making impactful customer connections in a fast-paced environment.
- Qualifications: Experience in CRM campaigns and strong relationship-building skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
Every exceptional customer moment starts with our people. At TFG London, we believe that it’s our team who bring our house of brands to life. All our colleagues across Hobbs, Phase Eight, Whistles, and Inside Story play a vital role in our success story and that story is only getting more exciting!
We are looking for a CRM Assistant to support our Whistles brand, who will be responsible for delivering highly engaging CRM campaigns that drive customer KPIs and business growth.
What you’ll do:
- Responsible for the planning, QA and execution of CRM campaigns across all territories for the brand.
- Support targeted and personalised CRM activity across customer lifecycle stages, including automated lifecycle journeys where applicable.
- Work collaboratively with cross-functional internal teams (especially designers and copywriters) to deliver CRM campaigns to business deadlines.
- Generate weekly reports and write commentary to assess effectiveness of activity and advise direction of future campaigns.
- Execute test and learn plans for optimising campaign performance and improving customer KPIs (£ per buyer, purchase frequency, FP purchase etc).
- Work closely with the insights team to track and monitor both campaign performance and customer KPIs.
- Closely monitor database numbers to ensure there is an accurate view of active opt ins and the impact of activity on churn rates.
Who you’ll be:
- Proven experience delivering CRM campaigns within an e-commerce retail environment.
- A confident and creative thinker, with the ability to generate ideas and test them quickly to challenge existing ways of working.
- Strong relationship-building skills, with the ability to engage and influence both internal and external stakeholders.
- High level of emotional intelligence, with a collaborative and people-focused approach.
- Passionate about CRM, with a keen interest in staying up to date with industry trends and best practices.
- Strong intellectual curiosity, with the ability to adapt and think with agility.
- Highly detail-oriented, with excellent organisational skills and a focus on quality assurance.
- Thrives in a fast-paced environment, with the ability to manage multiple priorities and meet tight deadlines.
What's in it for you?
Across TFG Brands, we pride ourselves on having our people at the heart of everything we do. We will give you the tools and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:
- Employee Discount of up to 70%, as per the TFG Brands Discount Policy.
- Up to 28 days holiday entitlement per annum in addition to the usual public and bank holidays.
- Financial and Wellbeing assistance.
- Enhanced Maternity package.
- Virtual GP service – unlimited access 24/7.
- Plus much more!
If you want to join us and create moments that matter, we’d love to hear from you.
CRM Assistant in London employer: TFG Brands
At TFG London, we prioritise our people, fostering a vibrant work culture that empowers creativity and collaboration. As a CRM Assistant for the Whistles brand, you'll enjoy exceptional benefits, including up to 70% employee discount, generous holiday entitlement, and comprehensive wellbeing support, all while contributing to exciting CRM campaigns that drive business growth. With ample opportunities for career development and a focus on personal growth, TFG London is an excellent employer for those seeking meaningful and rewarding employment in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Assistant in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your CRM campaigns and successes. This gives you a chance to demonstrate your creativity and results-driven mindset, which is exactly what TFG London is looking for.
✨Tip Number 3
Prepare for interviews by researching TFG London and their brands. Understand their CRM strategies and think of ideas you could bring to the table. This will show your passion and that you're ready to hit the ground running!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at TFG London.
We think you need these skills to ace CRM Assistant in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the CRM Assistant role. Highlight your experience with CRM campaigns and any relevant e-commerce retail work. We want to see how you can bring our brands to life!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for CRM and how you stay updated with industry trends. Let us know why you're excited about joining TFG London and supporting the Whistles brand.
Showcase Your Collaboration Skills:Since you'll be working with various teams, mention any past experiences where you've successfully collaborated with designers or copywriters. We love a team player who can engage and influence others!
Proofread, Proofread, Proofread!:Attention to detail is key in this role. Before hitting send, double-check your application for any typos or errors. A polished application shows us you care about quality and are ready to thrive in a fast-paced environment!
How to prepare for a job interview at TFG Brands
✨Know Your CRM Inside Out
Make sure you brush up on your CRM knowledge before the interview. Understand the latest trends and best practices in CRM, especially within e-commerce. Being able to discuss specific campaigns you've worked on will show your passion and expertise.
✨Showcase Your Collaborative Spirit
Since the role involves working with designers and copywriters, be ready to share examples of how you've successfully collaborated with different teams in the past. Highlight your relationship-building skills and how you’ve influenced stakeholders to achieve common goals.
✨Be Data-Driven
Prepare to discuss how you've used data to inform your CRM strategies. Bring examples of reports you've generated and how you've assessed campaign effectiveness. This will demonstrate your analytical skills and your ability to optimise performance based on insights.
✨Stay Agile and Adaptable
In a fast-paced environment, being adaptable is key. Think of instances where you've had to pivot quickly or manage multiple priorities. Show that you can thrive under pressure and still deliver high-quality work, which is crucial for this role.
