At a Glance
- Tasks: Lead a dynamic team to create exceptional customer experiences and drive store success.
- Company: Phase Eight, a leading womenswear brand focused on empowering confidence through fashion.
- Benefits: Free clothing allowance, 70% staff discount, enhanced maternity package, and wellbeing support.
- Other info: Be part of an inclusive culture that celebrates diversity and encourages authenticity.
- Why this job: Join a supportive environment where you can grow your career and make a real impact.
- Qualifications: Experience in retail leadership and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Every exceptional customer moment starts with our people. At Phase Eight, we’re more than just a fashion destination – we’re here to empower confidence through every outfit. We’re looking for a people-first Store Manager to lead our store in Glasgow, Buchanan Galleries. If you're someone who thrives on building strong teams, loves making customers feel incredible, and can turn big ideas into real results, this is your moment.
What you'll do:
- Lead from the front, creating a store environment where your team feels inspired, supported and ready to give customers an amazing experience.
- Drive success by keeping an eye on performance, spotting growth opportunities, and thinking commercially to boost sales and energy in the store.
- Coach with care, developing a diverse, happy team that grows in confidence and capability every day.
- Champion people, encouraging your team to bring their full selves to work and helping them thrive in their own way.
- Customer connection – being out on the shop floor, getting to know our customers, and sharing your style knowledge in an authentic way.
Who you'll be:
- A natural motivator with a positive mindset who knows how to get the best from people.
- Experienced in leading high-performing retail teams.
- Confident, calm under pressure, and great at making decisions that put both people and performance first.
- Someone who lives and breathes customer service, loves being on the shopfloor, and thrives in a fast-paced environment.
- Passionate about teamwork – you lead with empathy and bring people together through trust and encouragement.
What's in it for you?
It’s not all about what you can do for us, we will give you the tools, the support, and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:
- A free clothing allowance to wear what you love, your way.
- 70% staff discount – yes, really!
- Enhanced Maternity package.
- 24/7 virtual GP service.
- Wellbeing and financial support tools.
About Us:
Founded in 1979, Phase Eight is an original, design led womenswear brand that has grown from strength to strength since its conception, without compromising its integrity as a trusted retailer and a market leader. We are dedicated to dressing women of all ages, for all occasions, in fashionable and versatile clothing. We want women to feel as amazing as they look in our styles, which is why we focus on flattering day and evening silhouettes created in quality fabrics. We love modern florals and contemporary details and believe you should never underestimate the power of the perfect dress. Since becoming part of TFG London in 2015, a listed retail conglomerate owning Phase Eight, Hobbs London & Whistles in the UK, we have seen growth and development prospects across the business.
TFG London Inclusion and Diversity statement of commitment: At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.
Store Manager - Glasgow Buchanan Galleries employer: TFG Brands
At Phase Eight, we pride ourselves on being a people-first employer, dedicated to fostering a supportive and inspiring work environment in our Glasgow Buchanan Galleries store. With a strong emphasis on employee growth, we offer extensive development opportunities, a generous clothing allowance, and a remarkable 70% staff discount, all while championing inclusivity and teamwork. Join us to not only lead a high-performing team but also to thrive in a culture that values your unique contributions and empowers you to shine.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Glasgow Buchanan Galleries
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you connect your experience to their mission during the chat.
✨Tip Number 2
Practice your people skills! Since this role is all about leading a team and connecting with customers, think of examples from your past where you've motivated others or created a great customer experience. Be ready to share these stories!
✨Tip Number 3
Dress the part! As a Store Manager, you'll be representing the brand, so wear something that reflects Phase Eight's style. This shows you understand the brand and are ready to embody its values right from the start.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Store Manager - Glasgow Buchanan Galleries
Some tips for your application 🫡
Show Your Passion for People:When writing your application, let your love for leading teams and empowering others shine through. We want to see how you connect with people and create a positive environment, so share specific examples of how you've motivated your team in the past.
Highlight Your Retail Experience:Make sure to showcase your experience in retail management. We’re looking for someone who knows the ins and outs of running a store, so mention any achievements or growth you've driven in previous roles to demonstrate your commercial mindset.
Be Authentic:We value authenticity, so don’t be afraid to let your personality come through in your application. Share your unique style and approach to customer service, as we want to know how you can bring your full self to our team.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our amazing team at Phase Eight!
How to prepare for a job interview at TFG Brands
✨Know the Brand Inside Out
Before your interview, dive deep into Phase Eight's history, values, and product range. Understand their commitment to empowering women through fashion and how they create exceptional customer experiences. This knowledge will help you connect your own values with theirs during the conversation.
✨Showcase Your Leadership Style
Be ready to discuss your approach to leading a team. Share specific examples of how you've motivated and developed your team in previous roles. Highlight your ability to create an inspiring environment where everyone feels valued and encouraged to thrive.
✨Demonstrate Customer-Centric Thinking
Prepare to talk about your passion for customer service. Think of instances where you've gone above and beyond to enhance customer experiences. Show how you can bring that same energy to the shop floor at Phase Eight, making customers feel incredible every time they visit.
✨Emphasise Teamwork and Empathy
Since teamwork is key for this role, be ready to discuss how you foster collaboration and trust within your team. Share stories that illustrate your empathetic leadership style and how it has led to improved performance and morale in past positions.
