At a Glance
- Tasks: Lead the store team, connect with customers, and ensure a fantastic shopping experience.
- Company: Phase Eight, a leading womenswear brand with a focus on style and quality.
- Benefits: Free clothing allowance, up to 70% discount, financial assistance, and enhanced maternity package.
- Other info: Inclusive culture that values diversity and encourages personal growth.
- Why this job: Join us to create memorable moments and develop your career in fashion retail.
- Qualifications: Excellent communication skills and experience in a customer-facing role.
The predicted salary is between 22000 - 26000 € per year.
Every exceptional customer moment starts with our people. Our Supervisors play a key role in creating a welcoming, high-quality shopping experience that keeps our customers coming back. Collaborative and adaptable, you'll champion the day-to-day running of the store, helping the management team drive strong commercial results and smooth shop-floor operations.
What you'll do:
- Greet, assist, and lead by example on the shop floor, connecting with customers, sharing your passion for style and delivering great service.
- Maintain a commercial approach to the role and operations, handling transactions accurately and assisting with stock control processes.
- Use your experience to support our Style Advisors as they grow their own knowledge and experience.
- Assist in all tasks to ensure the smooth running of the store.
Who you'll be:
- Engaging with excellent communication skills and flourish in a customer-facing environment.
- Focused and take pride in the work you do with our customers.
- Able to demonstrate your ability to build relationships with customers, recognise their needs and provide the complete outfit they are looking for.
- Ideally experienced in a customer-facing environment.
What's in it for you?
It’s not all about what you can do for us. We'll give you the tools and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:
- Free clothing allowance
- Generous colleague discount up to 70%
- Financial and Wellbeing assistance
- Enhanced Maternity package
- Virtual GP service - unlimited access 24/7
- Plus much more!
If you want to join us and create moments that matter, we’d love to hear from you.
About Us
Founded in 1979, Phase Eight is an original, design led womenswear brand that has grown from strength to strength since its conception, without compromising its integrity as a trusted retailer and a market leader. We are dedicated to dressing women of all ages, for all occasions, in fashionable and versatile clothing. We want women to feel as amazing as they look in our styles, which is why we focus on flattering day and evening silhouettes created in quality fabrics. We love modern florals and contemporary details and believe you should never underestimate the power of the perfect dress. Since becoming part of TFG London in 2015, a listed retail conglomerate owning Phase Eight, Hobbs London & Whistles in the UK, we have seen growth and development prospects across the business.
TFG London Inclusion and Diversity statement of commitment: At TFG London, we're proud to be a Disability Confident and Ban the Box employer. We’re committed to creating an inclusive culture that welcomes, develops and celebrates diversity of backgrounds, experiences, ideas and perspectives. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.
Supervisor - Metro Centre in Gateshead employer: TFG Brands
At Phase Eight, we pride ourselves on being an exceptional employer that values our people and their development. Located in the vibrant Metro Centre, our collaborative work culture fosters growth and creativity, offering generous benefits such as a free clothing allowance, substantial colleague discounts, and comprehensive wellbeing support. Join us to not only enhance your career but also to be part of a team that celebrates diversity and creates memorable customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - Metro Centre in Gateshead
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you connect your experiences to their mission during the chat.
✨Tip Number 2
Practice your customer interaction skills! Role-play with a friend or family member to simulate common scenarios you might face on the shop floor. This will boost your confidence and help you shine in front of the interviewers.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're genuinely interested in the role and the company. Think about what you want to know about their team dynamics or how they support staff development.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows that you’re keen on the opportunity and appreciate their time.
We think you need these skills to ace Supervisor - Metro Centre in Gateshead
Some tips for your application 🫡
Show Your Passion for Style:When you're writing your application, let your love for fashion shine through! Share examples of how you've helped customers find their perfect outfits or how you stay updated on the latest trends. We want to see that you can connect with our customers and share that passion.
Highlight Your Customer Service Skills:Make sure to emphasise your experience in customer-facing roles. Talk about how you've built relationships with customers and provided excellent service. We’re looking for someone who can create those exceptional moments, so don’t hold back!
Be Collaborative and Adaptable:In your application, mention times when you've worked well in a team or adapted to changes in a fast-paced environment. We value collaboration, so showing us that you can support your colleagues and help the store run smoothly will definitely catch our eye.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at Phase Eight!
How to prepare for a job interview at TFG Brands
✨Know the Brand Inside Out
Before your interview, make sure you research Phase Eight thoroughly. Understand their values, product lines, and what makes them unique in the fashion industry. This will not only help you answer questions more effectively but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
As a Supervisor, you'll be leading by example on the shop floor. Prepare to share specific examples from your past experiences where you've excelled in customer service. Highlight how you connected with customers and resolved any issues, as this will demonstrate your ability to create exceptional customer moments.
✨Demonstrate Team Leadership
Think about times when you've supported or trained others in a team setting. Be ready to discuss how you can help Style Advisors grow their knowledge and experience. Showing that you can foster a collaborative environment will resonate well with the management team.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the store's operations, team dynamics, and growth opportunities within Phase Eight. This shows that you're not just interested in the role, but also in how you can contribute to the company's success.
