At a Glance
- Tasks: Lead a dynamic team to create amazing customer experiences and drive store success.
- Company: Join a people-first retail brand with a focus on teamwork and customer connection.
- Benefits: Enjoy a free clothing allowance, career development support, and a positive work environment.
- Other info: Thriving, fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by inspiring your team and connecting with customers every day.
- Qualifications: Natural motivator with retail leadership experience and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Every exceptional customer moment starts with our people. We’re looking for a people-first Concession Manager to lead our Hobbs, Phase Eight and Whistles teams within Bentalls, Kingston. If you're someone who thrives on building strong teams, loves making customers feel incredible, and can turn ideas into real results, this is your moment.
Responsibilities
- Lead from the front, creating a store environment where your team feels inspired, supported and ready to give customers an amazing experience.
- Drive success by keeping an eye on performance, spotting growth opportunities, and thinking commercially to boost sales and energy in the store.
- Coach with care, developing a diverse, happy team that grows in confidence and capability every day.
- Champion people, encouraging your team to bring their full selves to work and helping them thrive in their own way.
- Customer connection – being out on the shop floor, getting to know our customers, and sharing your style knowledge in an authentic way.
Qualifications
- Be a natural motivator with a positive mindset who knows how to get the best from people.
- Experienced in leading high-performing retail teams.
- Confident, calm under pressure, and great at making decisions that put both people and performance first.
- Someone who lives and breathes customer service, loves being on the shop floor, and thrives in a fast-paced environment.
- Passionate about teamwork – you lead with empathy and bring people together through trust and encouragement.
What’s in it for you
It’s not all about what you can do for us; we will give you the tools, the support, and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include: A free clothing allowance to wear what you love.
Concessions Manager in Kingston upon Thames employer: TFG Brands London
At our Kingston location, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to excel. As a Concessions Manager, you will not only lead a passionate team but also enjoy exceptional benefits such as a free clothing allowance and ample opportunities for personal and professional growth. Join us in creating memorable customer experiences while developing your career in a supportive environment that champions teamwork and individual success.
StudySmarter Expert Advice🤫
We think this is how you could land Concessions Manager in Kingston upon Thames
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you connect your experience with their mission during the chat.
✨Tip Number 2
Practice your people skills! Since this role is all about leading a team and connecting with customers, think of examples from your past where you've motivated others or created a great customer experience. Be ready to share these stories!
✨Tip Number 3
Don’t just sit back and wait for the interview; reach out! If you can, connect with current employees on LinkedIn or through networking events. This shows your enthusiasm and gives you insider info that could set you apart.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and ready to make an impact.
We think you need these skills to ace Concessions Manager in Kingston upon Thames
Some tips for your application 🫡
Show Your Passion for People:When writing your application, let your love for building strong teams shine through. Share examples of how you've motivated others and created a positive environment. We want to see that you genuinely care about people!
Highlight Your Retail Experience:Make sure to mention any previous experience in retail management or leading teams. We’re looking for someone who knows the ins and outs of driving sales and creating amazing customer experiences, so don’t hold back on those achievements!
Be Authentic:We value authenticity, so be yourself in your application. Share your personal style and how you connect with customers. This is your chance to show us how you can bring your unique flair to our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining our fantastic team!
How to prepare for a job interview at TFG Brands London
✨Know the Brand Inside Out
Before your interview, make sure you research Hobbs, Phase Eight, and Whistles thoroughly. Understand their brand values, customer demographics, and recent campaigns. This will not only show your enthusiasm but also help you connect your experience to their specific needs.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach in detail. Think of examples where you've motivated a team or turned around a challenging situation. Highlight how you foster a positive environment and encourage team members to thrive, as this aligns perfectly with what they’re looking for.
✨Demonstrate Customer Connection Skills
Since customer service is key, come ready with stories that illustrate your ability to connect with customers. Share instances where you’ve gone above and beyond to enhance customer experiences, showing that you truly live and breathe customer service.
✨Prepare Questions That Matter
At the end of the interview, have thoughtful questions ready that reflect your interest in the role and the company culture. Ask about their team dynamics, how they measure success, or opportunities for professional development. This shows you’re serious about contributing to their vision.
