Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic customer service team and enhance customer experiences across our brands.
- Company: Join TFG Brands London, a vibrant retail company with a focus on exceptional service.
- Benefits: Enjoy up to 70% discount, generous holiday, and wellness support.
- Why this job: Make a real impact by leading a passionate team and driving customer satisfaction.
- Qualifications: Experience in customer service leadership and strong communication skills required.
- Other info: Hybrid role with opportunities for career development and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the Customer Service Team Lead role at TFG Brands London. This full-time, hybrid role requires working one to two days a week in our office in Hoo, Kent.
We’re looking for an energetic and people-focused Customer Care Team Leader to join our team and help us deliver the exceptional service our customers expect across all our brands.
Get AI-powered advice on this job and more exclusive features.
Every exceptional customer moment starts with our people
At TFG London, we believe that it’s our team who bring our house of brands to life. All our colleagues across Hobbs, Phase Eight, Whistles, and Inside Story play a vital role in our success story and that story is only getting more exciting!
Responsibilities
- Lead and support the customer service team, ensuring everyone is motivated, productive, and well looked after.
- Oversee the day-to-day operations, making sure we meet our service level targets across all contact channels.
- Handle escalated customer queries quickly and effectively, turning challenges into opportunities to strengthen loyalty.
- Monitor KPIs, spotting ways to improve quality, processes, and team performance.
- Collaborate with other departments and stores to ensure seamless communication and great customer experiences.
- Coach and develop your team through regular one-to-ones, feedback, and training opportunities.
- Champion continuous improvement—sharing ideas, streamlining processes, and celebrating success along the way.
Who you’ll be
You’ll be a natural leader who brings out the best in others. You’ll have a genuine passion for people and customer service, along with the confidence to make decisions and drive results. You’ll also have:
- Proven experience leading or supervising a customer service team.
- Strong communication and problem-solving skills, with a calm, approachable style.
- Excellent organisational skills with the ability to manage priorities and adapt to change.
- A positive outlook and a collaborative spirit—someone who motivates, supports, and inspires others.
What’s in it for you
It’s not just what you can do for us. We will give you the tools and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:
- Generous colleague discount up to 70%
- Up to 28 days holiday entitlement per annum
- Financial and Wellbeing assistance
- Enhanced Maternity package
- Virtual GP service – unlimited access 24/7
If you want to join us and create moments that matter, we’d love to hear from you.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Customer Service and Management
Industries
- Retail
- Retail Apparel and Fashion
- Retail Luxury Goods and Jewelry
#J-18808-Ljbffr
Customer Service Team Lead employer: TFG Brands London
Contact Detail:
TFG Brands London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Lead
✨Tip Number 1
Get to know the company culture! Before your interview, check out TFG Brands' social media and website. Understanding their values and how they treat their customers will help you connect during the conversation.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or resolved a tricky customer issue. We want to hear how you turned challenges into opportunities!
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss how you've handled escalated queries in the past. We love candidates who can think on their feet and keep a calm approach under pressure.
✨Tip Number 4
Don’t forget to ask questions! Prepare some thoughtful questions about the role and team dynamics. It shows you're genuinely interested and helps us see if you’re the right fit for our vibrant team.
We think you need these skills to ace Customer Service Team Lead
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you connect with people and create exceptional experiences, so share any relevant stories or examples that highlight your passion.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Customer Service Team Lead role. Use keywords from the job description and demonstrate how your skills and experience align with what we’re looking for.
Highlight Leadership Experience: As a potential team leader, it’s crucial to showcase your leadership skills. Talk about your previous experience in leading teams, coaching others, and driving results. We want to know how you motivate and inspire those around you!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at TFG Brands London!
How to prepare for a job interview at TFG Brands London
✨Know the Company Inside Out
Before your interview, make sure you research TFG Brands thoroughly. Understand their values, the brands they represent, and their customer service philosophy. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Customer Service Team Lead, demonstrating your leadership abilities is crucial. Prepare examples from your past experiences where you successfully motivated a team or resolved conflicts. Highlight how you’ve turned challenges into opportunities, as this aligns perfectly with the role’s responsibilities.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Think about how you would handle escalated customer queries or improve team performance based on KPIs. Practising these scenarios will help you articulate your problem-solving skills and showcase your ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training opportunities available, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture is the right fit for you.