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- Tasks: Manage and optimise CRM campaigns across various territories for TFG Brands.
- Company: Join TFG Brands, home to iconic names like Phase Eight and Whistles, as we expand globally.
- Benefits: Enjoy a 70% employee discount, up to 28 days holiday, and 24/7 virtual GP access.
- Why this job: Be part of a dynamic team driving growth in a fast-paced retail environment with a focus on innovation.
- Qualifications: Experience with CRM platforms and analytics; creativity and adaptability are key.
- Other info: We celebrate diversity and encourage unique perspectives in our inclusive workplace.
The predicted salary is between 24000 - 40000 ÂŁ per year.
Customer Relationship Management Assistant
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Customer Relationship Management Assistant
1 day ago Be among the first 25 applicants
Join to apply for the Customer Relationship Management Assistant role at TFG Brands London
Direct message the job poster from TFG Brands London
Senior Talent Acquisition Business Partner @ TFG Brands London
TFG London is an ambitious and forward-thinking Retail Group. You might not know our name directly, but you\’re sure to recognise our iconic brands: Phase Eight, Whistles, Hobbs, and Inside Story. We\’ve grown to operate across the UK and in eight other international destinations, and we\’re incredibly excited about our future, which includes expanding our current fashion, lifestyle and homeware brands and bringing new ones into our portfolio.
Our success is all thanks to our amazing people and we are keen to appoint a CRM Assistant to assist our CRM team as we continue to pursue our ambitious growth plans.
What You\’ll Do:
- Take ownership for the planning, execution and optimisation of CRM campaigns across all territories for the Group
- Work collaboratively with cross-functional internal and external partners to deliver CRM campaigns
- Implement test and learn plans for optimising campaign performance and improving customer KPIs
- Collaborate with the insights team to track and monitor campaign performance and customer KPIs
- Monitor database numbers to ensure there is an accurate view of active opt ins and understand the impact of our activities on churn rates
Who You\’ll Be:
To be successful in the CRM Assistant role you will have the following skills and experience:
- CRM specialist comfortable managing CRM campaigns for a retail business with a global footprint
- Experience working with CDP/ESP/CRM platforms, experience using Exponea a bonus
- Fearless with the ability to generate ideas that can be tested rapidly to challenge current ways of working
- Hands on experience of analytics packages, preferably Google Analytics
- Demonstrable ability to work in fast paced environments working to tight deadlines
- Ability to prioritise and manage multiple workstreams ensuring stakeholder expectations are managed effectively
What\’s in it for you?
Across TFG London, we pride ourselves on having our people at the heart of everything we do. We will give you the tools and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:
- Employee Discount of 70% with Phase Eight, Whistles and Hobbs, as per the TFG Brands Discount Policy
- Up to 28 days holiday entitlement per annum in addition to the usual public and bank holidays
- Financial and Wellbeing assistance
- Enhanced Maternity package
- Virtual GP service – unlimited access 24/7
- Plus much more!
About Us
At TFG Brands We Care, We Connect, We Collaborate and We Create. We have four brands in our portfolio: our iconic fashion brands Phase Eight, Whistles and Hobbs as well as our luxury Homewares brand Inside Story. We aren’t stopping there though, we have plans to grow beyond this in multiple retail sectors.
TFG London Inclusion and Diversity statement of commitment:
At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business.
We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Marketing
-
Industries
Retail, Retail Apparel and Fashion, and Retail Luxury Goods and Jewelry
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Customer Relationship Management Assistant employer: TFG Brands London
Contact Detail:
TFG Brands London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Management Assistant
✨Tip Number 1
Familiarise yourself with TFG Brands and their portfolio. Understanding their iconic brands like Phase Eight and Whistles will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network with current employees or alumni who have worked in CRM roles, especially within retail. They can provide valuable insights into the company culture and expectations, which can be a game-changer in your application process.
✨Tip Number 3
Stay updated on the latest trends in CRM and analytics tools, particularly Google Analytics and any CDP/ESP platforms. Being knowledgeable about these tools will demonstrate your commitment to the role and your ability to contribute from day one.
✨Tip Number 4
Prepare to discuss specific examples of how you've optimised CRM campaigns in the past. Highlighting your hands-on experience and results will set you apart and show that you can deliver on their ambitious growth plans.
We think you need these skills to ace Customer Relationship Management Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in CRM and retail. Use keywords from the job description, such as 'CRM campaigns', 'analytics', and 'stakeholder management' to catch the employer's attention.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for TFG Brands and the role. Mention specific examples of your past experiences that align with the responsibilities listed, such as managing CRM campaigns or using analytics tools.
Showcase Your Skills: Clearly outline your skills related to CRM platforms and analytics in your application. If you have experience with Exponea or Google Analytics, make sure to highlight this prominently.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role in CRM.
How to prepare for a job interview at TFG Brands London
✨Know Your CRM Tools
Familiarise yourself with the CRM platforms mentioned in the job description, especially if you have experience with Exponea. Be ready to discuss how you've used these tools in past roles and how they can benefit TFG Brands.
✨Showcase Your Analytical Skills
Prepare to talk about your experience with analytics packages, particularly Google Analytics. Highlight specific examples where your insights led to improved campaign performance or customer engagement.
✨Demonstrate Your Creativity
TFG Brands is looking for someone who can generate innovative ideas. Think of a few creative campaign concepts you could propose during the interview, showing your ability to think outside the box.
✨Emphasise Collaboration
Since the role involves working with cross-functional teams, be prepared to share examples of how you've successfully collaborated with others in previous positions. This will demonstrate your ability to work effectively within a team.
