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For Companies At a Glance
- Tasks: Help customers across email, Instagram, and Discord with their enquiries.
- Company: Join a friendly team in a supportive environment.
- Benefits: Flexible working options and opportunities for growth.
- Why this job: Make a difference by providing excellent customer support.
- Qualifications: Strong communication skills and tech-savvy; experience preferred but not essential.
- Other info: Fast-paced role with a chance to develop your career.
The predicted salary is between 28800 - 48000 £ per year.
We are looking for a friendly, reliable, and tech-savvy Customer Service Representative to join our team. You will be responsible for responding to customer enquiries across multiple platforms, ensuring every customer receives timely, professional, and helpful support. This role is ideally suited to someone based in Liverpool who can commute to our office, however remote candidates will also be considered for the right person.
Key Responsibilities
- Respond to customer enquiries via Outlook (email), Instagram, and Discord
- Provide accurate information and resolve customer issues efficiently
- Maintain a consistent and professional brand voice across all platforms
- Manage multiple conversations at once while maintaining attention to detail
- Escalate complex issues to the appropriate internal teams when required
- Log and track customer interactions and common issues
Requirements
- Previous experience in a customer service or support role (preferred but not essential)
- Strong written communication skills
- Confident using digital platforms such as email and social media
- Familiarity with Instagram DMs and Discord servers is a strong advantage
- Organised, dependable, and able to work independently
- Comfortable working in a fast-paced environment
What We Offer
- Full-time, stable position
- Flexible working arrangements (office-based or remote)
- Supportive team environment
- Opportunity to grow with the company
Customer Service Representative in Liverpool employer: TFF Breaks
Contact Detail:
TFF Breaks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Liverpool
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you think on your feet during the real deal.
✨Tip Number 3
Show off your tech skills! Since this role involves using platforms like Instagram and Discord, be ready to discuss your experience with these tools. Share examples of how you've used them to solve customer issues.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re keen on the position!
We think you need these skills to ace Customer Service Representative in Liverpool
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your friendly and reliable nature shine through! We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight any previous customer service experience and your tech-savvy skills, especially with platforms like Instagram and Discord, as they’re super relevant to us.
Be Clear and Concise: We appreciate clear communication, so keep your application straightforward. Use bullet points where possible to make it easy for us to see your key skills and experiences at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at TFF Breaks
✨Know Your Platforms
Familiarise yourself with the digital platforms mentioned in the job description, especially Outlook, Instagram, and Discord. Be ready to discuss how you've used these tools in previous roles or how you would approach customer interactions on them.
✨Showcase Your Communication Skills
Since strong written communication is key for this role, practice articulating your thoughts clearly and concisely. Consider preparing examples of how you've effectively resolved customer issues in the past, highlighting your ability to maintain a professional tone.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage multiple conversations simultaneously. You might want to share specific strategies or tools you use to stay organised and ensure no customer feels neglected during busy periods.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical customer service situations. Think about how you would handle complex issues and when to escalate them. This will show your problem-solving skills and understanding of customer service dynamics.
