At a Glance
- Tasks: Lead a dynamic team and ensure exceptional guest experiences in a vibrant hotel environment.
- Company: Join the Adina family, a leading brand in apartment hotels with a warm, inclusive culture.
- Benefits: Enjoy 30 days of vacation, global staff discounts, and access to development programs.
- Other info: Diversity and inclusion are at the heart of our culture; everyone is welcome!
- Why this job: Be part of a supportive team that values your growth and offers exciting international opportunities.
- Qualifications: Hospitality management graduate with 1-2 years of relevant experience.
The predicted salary is between 28800 - 43200 £ per year.
Duty Manager – Operations Lead
THE HOBSON CAMBRIDGE | CAMBRIDGE CITY CENTRE
Full-Time | Permanent | Flexible Shifts, Including Weekends
About The Hobson
The Hobson Cambridge is a stylish boutique aparthotel in the heart of Cambridge, offering 56 beautifully designed rooms, alongside our Oz & Isle restaurant and bar.
As our first UK property, we’re building something special, and we’re looking for a hands‑on, confident and passionate Duty Manager –Operations Lead to help us deliver an exceptional guest experience while supporting the smooth running of the hotel.
The Role
We’re looking for someone who enjoys being at the heart of hotel operations, leads by example and isn’t afraid to roll up their sleeves.
Reporting directly to the Hotel Manager, you’ll take ownership of daily operations across Front Office, Food & Beverage, Housekeeping and Maintenance, ensuring our teams work together to deliver consistent standards and memorable guest experiences.
This is a genuinely operational role, ideal for someone who thrives in a fast‑paced environment, takes initiative and enjoys finding solutions.
What You’ll Be Doing
- Oversee daily hotel operations, ensuring all departments run smoothly and efficiently.
- Lead, support and motivate the team through a visible, hands‑on management approach.
- Act as the main point of escalation for operational issues, guest complaints and service recovery.
- Coordinate Front Office, Restaurant, Kitchen, Housekeeping and Maintenance activities.
- Ensure staffing levels, rotas and daily deployment meet business needs while maintaining effective labour cost control.
- Maintain high standards of guest service, cleanliness, presentation and brand compliance.
- Support health & safety, fire safety, food safety and operational compliance.
- Monitor guest feedback, identify opportunities for improvement and follow through on corrective actions.
- Drive accountability, effective communication and consistent operational standards across departments.
- Support recruitment, onboarding, training and development of team members.
- Work closely with the Hotel Manager to improve efficiency, control costs and deliver business objectives.
What We’re Looking For
- Previous experience as a Duty Manager, Assistant Hotel Manager or in a similar operational leadership role within hospitality.
- Strong understanding of hotel operations, particularly Front Office and Food & Beverage.
- A proactive, organised and solutions‑focused approach.
- Confidence in making decisions, managing priorities and taking ownership.
- Excellent communication and people management skills.
- A genuine passion for hospitality and delivering excellent guest experiences.
- Commercial awareness and an understanding of labour management and operational costs.
- Flexibility to work a variety of shifts, including evenings, weekends and bank holidays.
Why Join Us?
You’ll be joining a growing hospitality brand at an exciting stage of its UK journey, with the opportunity to make a real impact on how our hotel operates.
We value initiative, teamwork, fresh ideas and people who genuinely care about what they do.
If you’re a natural leader who enjoys being involved in the day‑to‑day operation and wants to grow with the business, we’d love to hear from you.
Duty Manager in Cambridge employer: TFE HOTELS
At The Hobson Cambridge, we pride ourselves on fostering a vibrant and inclusive work culture where creativity and teamwork thrive. As a Breakfast Chef, you'll enjoy opportunities for professional growth while working in a dynamic kitchen environment that values quality and passion for food. Located in the heart of Cambridge, our team enjoys a supportive atmosphere that encourages innovation and collaboration, making it an excellent place to develop your culinary skills.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Cambridge
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like TFE HOTELS. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to TFE HOTELS
Don't be shy about reaching out to TFE HOTELS directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager in Cambridge
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about TFE HOTELS and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at TFE HOTELS
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
