At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a dynamic team environment.
- Company: Join TF Solutions, a leading distributor in Air Conditioning and Refrigeration.
- Benefits: Competitive salary, annual bonus, 22 days holiday, and great discounts.
- Other info: Enjoy a vibrant workplace with opportunities for personal growth.
- Why this job: Be part of a supportive team and develop your career with us.
- Qualifications: No specific experience needed, just a friendly attitude and willingness to learn.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Have you previously worked in a Customer Service environment? Do you enjoy sales, delivering exceptional service and want to work as part of a team yet have the opportunity to use your own initiative? Then we may have the perfect job for you as a Customer Service & Sales Assistant.We are TF Solutions, the one stop shop for all Air Conditioning, Refrigeration and Heat Pump products. With substantial growth over the past decade, we’ve become one of the leading Air Conditioning, Refrigeration and Heat Pump distributors in the UK, so we’d say we know a thing or two about our sector. We’re also now part of the Travis Perkins Group, recognised as one of the UK’s top employers.Knowledge of Air confitioning and refrigeration is advantageous but not essential, we will provide you with a great on-boarding and induction. What’s in it for you?
A competitive salary and annual bonus
22 days holiday plus bank holidays plus the option to purchase additional holiday days
Great discounts across the Travis Perkins Group businesses, including Toolstation.
A huge range of online discounts at leading retailers from theme parks to eating out
Employee assistance programme and wellbeing support
Competitive family friendly HR policies
What will I be doing?
No one day is the same as the next in TF Solutions branch life, and once you have a new found knowledge of our products, here are a few pointers:
Safety is at the forefront of everything we do, your aim will be to ensure that our standards never slip, by adhering to all stay safe policies and procedures
Our success is built on strong relationships with our customers so it’s essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly, you will likely get to know our customers on a first name basis
You’ll handle requests, provide information on our products, prepare quotes and help each customer with their purchase, taking our sales from good to great
You'll also be responsible for ensuring the safe and correct movement of our products around the branch
What experience do you need?
This is a key customer facing role, you just need the ability to provide great customer service, upsell where appropriate and we can teach you the rest. Are you:
Someone that is highly adaptable, resilient and tenacious with high levels of energy and drive
Someone who thrives in a dynamic and fast paced environment
Someone that has a friendly and outgoing personality who is happy to communicate face to face with customers and build strong relationships
Being a Customer Service & Sales Assistant in the Travis Perkins Group gives you a fantastic opportunity to excel and to continue to develop your career, if you choose. As a new colleague you will be encouraged to enrol onto a TF Solutions development scheme. How will you know you are doing a great job and developing your career? Simple. We will support you with a development plan that embraces our values. Interested, apply now!We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves. You be you, it makes us, us.
#TP/BC/3
Customer Service & Sales Assistant in Liverpool employer: TF Solutions
At TF Solutions, we pride ourselves on being a leading employer in the Air Conditioning and Refrigeration sector, offering a vibrant work culture that values teamwork and individual initiative. With competitive salaries, generous holiday allowances, and extensive employee benefits through the Travis Perkins Group, we are committed to your professional growth and wellbeing. Join us to be part of a dynamic team where your contributions are recognised and rewarded, and where you can build lasting relationships with our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Sales Assistant in Liverpool
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TF Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TF Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Sales Assistant in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TF Solutions:Your cover letter is your chance to shine! Tell us why you want to work at TF Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TF Solutions!
How to prepare for a job interview at TF Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
