Night transport operations co-ordinator in Cheshire, Chester

We are seeking a professional and proactive Night Transport Operations Co-Ordinator to support the delivery of our clients site in Burtonwood, WA5. This role combines operational coordination with direct customer interaction. The Co-Ordinator will be responsible for driver allocation and planning, real-time monitoring, compliance checks, and system accuracy, while also engaging directly with the customer to provide updates, resolve issues, and ensure service levels are consistently met. This is a skilled role requiring operational expertise and excellent communication and will be a 4 on, 4 off shift rota 19:00 to 07:00 (12 hour shifts).

What's on Offer?

• Holiday loyalty scheme
• Learning & development support
• Inclusive culture with employee resource groups
• Company Health Care Scheme
• Enhanced Maternity & Paternity Package
• Sick Pay Scheme
• Bike2Work Scheme

Key Responsibilities for Night Transport Operations Co-Ordinator

• Deliver the night transport plan, ensuring operational efficiency, service levels, and customer requirements are consistently met.
• Dispatch drivers with appropriate vehicles, workloads, and clear instructions, adjusting plans in real time where required.
• Monitor live operations, proactively resolving issues and making sound decisions to maintain performance and fleet utilisation targets.
• Act as the on-site overnight point of contact for the customer, providing timely updates and managing expectations professionally.
• Ensure full compliance with driver hours, working time regulations, company policies, and safety standards.
• Conduct driver briefings/debriefings, site audits, and initial incident investigations, escalating where necessary.
• Maintain accurate real-time updates across transport management and vehicle tracking systems, including job status and resource allocation.
• Support drivers overnight as the first point of contact, providing guidance on diversions, access issues, breakdowns, and operational challenges while ensuring effective shift handovers.

About You:

• Proven experience in transport planning, logistics operations, or a similar fast-paced operational environment.
• Strong understanding of transport compliance, driver hours legislation, and working time regulations.
• Confident decision-maker with the ability to remain calm and effective under pressure.
• Excellent communication and interpersonal skills, with the ability to manage customer relationships professionally.
• Highly organised with strong attention to detail and accuracy.
• Proficient in Microsoft Office and experienced in using transport management and vehicle tracking systems.
• Able to work independently on night shifts, taking ownership of operational performance.
• Proactive and solutions-focused, with the ability to anticipate issues and prevent service disruption.

Tezlom has built a strong reputation for offering great job opportunities. Whether you are looking for a couple of shifts a week or 5 days a week we may have the job for you. We operate nationwide, 24/7, ensuring we can match you with the right job. Join our team and discover a role that suits your skills!