Sales Operations (Dialer & Campaign Manager)

Hello! We’re Teya. Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance. At Teya we believe small, local businesses are the lifeblood of our communities. We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street. We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters. We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us. Become a part of our story. We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.

Your mission

We’re looking for an analytical, detail‑oriented Sales Operations Executive (Campaign Manager) to own the day‑to‑day health and performance of our outbound sales campaigns. This is a new role in the business, sitting at the heart of our inside sales engine. You’ll manage multiple campaigns at once, make sure leads are being worked efficiently, and feed clear insights back to the leadership team so we can continually improve contact strategies and conversion rates. It’s a great opportunity for someone with sales, call‑centre or sales operations experience who enjoys numbers, patterns and problem‑solving more than closing deals.

What will you be doing?

• Campaign & Dialer Management
  • Own the set‑up, hygiene and administration of multiple outbound campaigns at any one time.
  • Manage and distribute lead lists into the right campaigns and to the right reps.
  • Operate and optimise our dialer and lead tools – including filtering, segmenting and pushing leads into active sequences.
  • Ensure all leads are being worked properly (e.g. 3–5 calls per lead, morning and afternoon touches, adherence to follow‑up plans).
• Performance Monitoring & Reporting
  • Track core campaign metrics such as answer rates, dials per lead, contact rates and conversion.
  • Spot when performance drops (for example, when answer rates fall because reps are churning through the same leads) and take action by refreshing or redistributing leads.
  • Provide regular reporting to your manager on:
    • Overall campaign health
    • Which sectors / segments are performing best
    • Where there are gaps in coverage, follow‑up or process
• Optimisation & Experimentation
  • Compare different contact strategies (e.g. call cadence, time of day, follow‑up patterns) and make recommendations to improve performance.
  • Support closed‑lost and win‑back sequencing via HubSpot and email – identifying who to target, when, and with what type of outreach.
  • Work closely with your manager to turn insights into clear, actionable changes across campaigns.
• Tools & Systems
  • Work within HubSpot and related systems to monitor pipelines, campaigns and workflows.
  • Use existing dashboards and views to understand what’s happening and ensure data is accurate and up to date.
  • Ensure campaigns are always properly resourced so that no leads are left idle or under‑worked.

Note: Prior HubSpot experience is helpful but not essential – we care more about your functional/operational experience and analytical capability.

Your Experience

Essential

• Some experience in sales, inside sales, call centre, or sales operations (you don’t have to have loved selling – but you do need to understand how it works).
• Strong analytical mindset – comfortable with numbers, simple maths and working with metrics to spot trends and issues.
• Highly organised and detail‑oriented, able to manage multiple campaigns at once without letting things slip.
• Confident working with data in spreadsheets / dashboards and turning it into clear, simple insights.
• Proactive and ownership‑driven – you want to make sure everything is working properly, campaign by campaign.

Nice to Have

• Experience in a call centre or outbound dialer environment.
• Previous Sales Ops / RevOps or similar operational support role.
• Familiarity with tools like HubSpot or other CRMs and outbound/dialer platforms.
• Experience running or supporting outbound campaigns.

Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.