Customer Care Online Support Agent in London

Teya was founded on a simple belief: local businesses deserve better. They are the cafés, restaurants, salons, shops and entrepreneurs that bring character to our high streets, create jobs and keep communities moving. Yet for too long, financial services has made life harder for them - with clunky tools, poor support and complexity that gets in the way of running a business. We're building a financial platform for local businesses across Europe - one built around simple tools, thoughtful design and real human support. Our Members rely on us to help them run their business with confidence, and that responsibility shapes the way we work. We care about quality. And we believe great performance and genuine hospitality should go hand in hand. If you want to build meaningful products, solve real problems and make a genuine difference for local businesses, we'd love to hear from youBecome a part of our story. We're looking for exceptional talent to join our mission. We offer a chance to create impact in a high energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits. Heartwarming hospitality means genuine warmth, patience, and care in how we show up, paired with the commercial and technical know-how to actually solve the problem. You'll be joining our Customer Relations team; we support members across the UK through calls, email, and web chat, helping them get the most out of Teya and resolving issues quickly, warmly, and accurately. Handling inbound calls, emails, and web chats from Teya members, making every interaction feel personal and unhurried, even when volume is high whether it's a product question, a billing concern, or a complaint, and resolving it with warmth and efficiency Taking ownership of complaints, deescalating calmly, and escalating complex or sensitive cases appropriately. Keeping accurate, consistent records of every interaction in our CRM Working closely with Product, Support, and Sales colleagues to help fix the root causes behindavoidable customer contactWhat are we looking for? customer service, hospitality, retail, or similar, where you've had to think on your feet and make people feel looked after Fluent English, spoken and writtenWhat can we offer you? Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps. Cycle-to-Work Scheme. Health and Life Insurance. Pension Scheme.25 days of Annual Leave (+ Bank Holidays).Possibility to travel to different offices around Europe. Office snacks every day. Friendly, comfortable office environment in Central London. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work.