b Overview /b p In this role you will support Teya’s local business Members across the UK, handling calls, emails and web chats with warmth and accuracy. You will diagnose issues, resolve queries, and deescalate when needed, helping customers get the most from Teya. You’ll collaborate with Product, Support and Sales to address root causes and improve the customer experience. This is a hands-on, cross-functional role in a fast-growing company that values hospitality and practical problem-solving. Your work directly contributes to reliable support for local businesses and reinforces Teya’s mission to simplify financial tools for communities. /p b Pay / Benefits /b ul li GymPass health and mental wellbeing support /li li Cycle-to-Work Scheme /li li Health and Life Insurance /li li Pension Scheme /li li 25 days of Annual Leave (+ Bank Holidays) /li li Travel to different offices around Europe /li /ul b Responsibilities /b ul li Handle inbound communications (calls, email, web chat) with personal, unhurried service /li li Diagnose issues and resolve product, billing, or complaint queries efficiently /li li Take ownership of complaints, de-escalate, and escalate complex cases /li li Maintain accurate records in the CRM for each interaction /li li Identify recurring themes and feed insights back to team leads and wider business /li li Collaborate with Product, Support, and Sales to address root causes of avoidable contact /li /ul b Key requirements /b ul li Experience in a customer-facing role (customer service, hospitality, retail or similar) /li li Warm, empathetic communication and active listening /li li Calm and constructive under pressure /li li Strong problem-solving skills and high attention to detail /li li Ability to manage high volume of multi-channel contacts /li li Team player with a customer-first mindset /li li Fluent English (spoken and written) /li /ul ul li Empathy /li li Active listening /li li Patience /li li Clear communication /li li Collaborative mindset /li li CRM usage (records management) /li /ul
Customer Relations Agent employer: Teya Solutions
At Teya, we believe in empowering local businesses with innovative financial solutions, and as a Mobile Shift Engineer, you'll be at the forefront of this mission. Our flexible working hours, comprehensive health insurance, and a supportive, informal office culture foster both personal and professional growth, making Teya an exceptional place to develop your skills while contributing to meaningful change in the community. Join us to create impactful products that truly make a difference for entrepreneurs across Europe.
