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For Companies At a Glance
- Tasks: Join our vibrant team to support small businesses and deliver top-notch customer service.
- Company: Teya, a dynamic payment and software service provider based in London.
- Benefits: Enjoy 25 days of leave, health support, and career growth opportunities.
- Why this job: Make a real difference for local businesses while developing your skills in a supportive environment.
- Qualifications: Customer service experience is a plus, but a passion for helping others is key.
- Other info: Be part of an inclusive team that values diversity and collaboration.
The predicted salary is between 28800 - 43200 £ per year.
Hello! We’re Teya. Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance. At Teya we believe small, local businesses are the lifeblood of our communities. We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street. We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters. We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us. Become a part of our story. We’re looking for exceptional talent to join our mission.
Your Mission
- You will be joining an energetic and diverse Customer Operations team where we put customers & world-class customer service at the heart of everything we do.
- Our customers predominantly are small merchants, and we aim to make them feel big by providing them with the best possible support.
- We assist our merchants through all communication channels to educate them about our products and resolve their requests.
- Handle high volumes of incoming calls, emails, and web chats from our merchants.
- Resolve queries, questions, and escalations quickly and professionally.
- Educate merchants about Teya products and services.
- Keep accurate, detailed records in our CRM.
- Work to quality and productivity KPIs.
- Identify and share recurring trends or issues with senior management.
Your Story
- Experience in inbound customer service or technical support is ideal, but not essential.
- Technically confident and quick to learn new systems.
- Strong problem-solving skills, even under pressure.
- Proficiency in MS Office, especially Excel.
- High attention to detail and accuracy.
- Able to take initiative while following clear guidelines.
- Empathetic, patient, and genuinely driven to deliver outstanding customer service.
- A true team player, ready to collaborate and support colleagues.
The Perks
- 25 days of Annual Leave + Bank Holidays
- Clearly defined career progression ladder and growth opportunities within the business
- Physical and mental health support through our partnership with GymPass, 1-1 therapy sessions, meditation sessions and access to digital fitness and nutrition apps
- Extended and improved maternity and paternity leave choices
- Private Medical and Life Insurance
- Pension Scheme
Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.
Customer Relations Agent employer: Teya Services Ltd.
Contact Detail:
Teya Services Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Agent
✨Tip Number 1
Get to know Teya and our mission! Research our products and services so you can chat confidently about how we support small businesses. This will show us you're genuinely interested and ready to jump in.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls, emails, and chats, try role-playing with a friend or family member. This will help you feel more comfortable and prepared for those high-volume interactions.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved issues under pressure. We love candidates who can think on their feet and keep our customers happy!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're proactive and keen to be part of our team at Teya!
We think you need these skills to ace Customer Relations Agent
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for helping customers shine through. We want to see that you genuinely care about making a difference for small businesses and are excited about the role.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with our mission at Teya!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Teya Services Ltd.
✨Know Teya Inside Out
Before your interview, take some time to research Teya and its mission. Understand how they support small businesses and the services they offer. This will not only show your genuine interest but also help you align your answers with their values during the interview.
✨Showcase Your Customer Service Skills
Since the role is all about customer relations, be ready to share specific examples of how you've handled customer queries in the past. Highlight your problem-solving skills and any instances where you went above and beyond to ensure customer satisfaction.
✨Prepare for Role-Play Scenarios
Teya might put you through some role-play scenarios to assess your customer service skills. Practice responding to common customer issues or complaints. This will help you think on your feet and demonstrate your ability to handle pressure effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how Teya measures success in customer relations. This shows that you're engaged and serious about contributing to their mission.
