Automation Solutions Specialist

Hello! We\’re Teya.
Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.

At Teya we believe small, local businesses are the lifeblood of our communities.
We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street.
We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters.
We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us.

Become a part of our story.
We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.

Job Description

Your Mission

We’re seeking a hands-on Automation Solutions Specialist to optimise our internal processes and workflows. Collaborating with Product Managers (particularly those overseeing CR and sales tools) and Operations leaders, you will design and implement solutions that enhance how we serve our customers. This involves everything from automating logistics and supply-chain notifications to integrating our CRM platforms seamlessly with internal systems.

Key Responsibilities

1. Automation Development & Maintenance
   Build, test, and deploy automation workflows, primarily using Workato (or comparable platforms).
2. Integrate and synchronise systems (HubSpot, Zendesk, Jira, etc.) to ensure accurate data flow and minimal manual intervention.
3. Manage logistics-related processes, including real-time notifications and communications around deliveries or status updates.
4. Process large Excel datasets (>10k rows) in data frames for reporting, visualisation, and trend analysis.
5. Apply basic statistical methods (means, medians, standard deviations) to identify efficiencies and inform decision-making.

1. Collaboration & Stakeholder Engagement
   Work closely with operational leaders and agents in multiple locations, gathering requirements and translating them into actionable automation proposals.
2. Conduct occasional presentations or demos of automation solutions, though the primary focus is hands-on execution.
3. Regularly assess existing processes for opportunities to automate and improve.
4. Leverage AI and Large Language Models (LLMs) to expedite coding, debugging, and prototyping solutions.

1. Security & Compliance Awareness
   Ensure automations follow essential data security and privacy best practices.
2. Liaise with relevant teams on compliance considerations as needed (e.g., data privacy regulations).

1. Leadership & Growth
   Guide less experienced team members or peers in best practices for automation.
2. Potentially lead a small team of automation specialists as the function expands.

Qualifications

Technical Proficiency

1. iPaaS Experience : Hands-on knowledge of Workato or a similar platform.
2. API Integrations : Familiar with RESTful APIs, JSON payloads, and token-based authorisations.
3. Proficient in using spreadsheets, data frames, and basic data visualisation tools.
4. Able to handle medium-large data sets (tens of thousands of rows) efficiently.

Tools & Platforms

1. Comfortable working with Jira, HubSpot, Zendesk, and other CRMs or ticketing systems.

Analytical & Problem-Solving Skills

1. Demonstrable track record of spotting automation opportunities and delivering workable, tested solutions.
2. Capable of basic statistical calculations to inform operational decisions.
3. Able to translate business needs into technical solutions and convey progress to non-technical stakeholders concisely.
4. Fluent written and spoken English; other languages a plus.

Professional Experience

1. Previous experience in a role heavily focused on automation, systems integration, or process engineering.
2. Exposure to operational logistics or supply-chain systems is beneficial but not mandatory.

Mindset & Growth

1. Motivated to explore new technologies, including AI tools, to enhance productivity.
2. Comfortable in a fast-paced environment with evolving priorities.

Additional Information

The Perks

• We trust you, so we offer flexible working hours, as long it suits both you and your team;
• Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps;
• Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support;
• Cycle-to-Work Scheme;
• Health and Life Insurance;
• Pension Scheme;
• 25 days of Annual Leave (+ Bank Holidays);
• Office snacks every day;
• Friendly, comfortable and informal office environment in Central London.

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