TEXO Recruitment are currently looking for an experienced Operations Manager for an external client in Newcastle. The Operations Manager will play a central role in the day-to-day operations of the business, taking responsibility for leading and coordinating operational activities while ensuring high standards of performance, compliance and service delivery. The role will act as a key link between clients, operational teams, internal departments and site personnel, ensuring projects and business activities are delivered safely, efficiently, commercially and to a consistently high standard.
Key Responsibilities
- Lead and coordinate day-to-day operations, projects, resources and operational teams.
- Manage projects from planning through to completion, ensuring they are delivered safely, efficiently, on time and within budget.
- Lead and support supervisors and operational personnel across Technical, Mechanical, Lifting, Fabrication, Transport and Warehousing.
- Manage the effective allocation and maintenance of company personnel, assets, vehicles, plant and equipment.
- Ensure compliance with company policies, HSE requirements, quality standards and relevant regulations.
- Monitor operational performance, KPIs and productivity, implementing improvements where required.
- Maintain strong relationships with clients and act as a key link between clients, operational teams and internal departments.
- Manage client requirements, project scopes, documentation, reporting and service delivery.
- Identify and manage operational risks, issues and corrective actions.
- Work closely with HR, Commercial, QHSE, Accounts, Purchasing and other departments to ensure effective business operations.
- Lead continuous improvement initiatives to improve efficiency, quality, productivity and profitability.
- Support HR investigations and team performance management where required.
- Maintain accurate operational and project records, reports and management systems.
- Provide management support for out-of-hours requirements, including shift handovers and participation in the 24/7 management/on-call rota.
Requirements
- Previous experience in Operations Management, Project Management, Project Coordination or a similar management role.
- Previous operational or industrial management experience.
- Experience in project delivery and coordination.
- Strong understanding of quality management systems, including ISO 9001.
- Good commercial awareness and understanding of operational processes.
- Strong IT skills, including Microsoft Word, Excel and Outlook.
- CAD experience would be advantageous.
- Experience supporting business management, project coordination or operational functions.
- Strong client-facing and internal communication skills.
- Excellent organisational and multitasking abilities.
- Strong leadership and decision-making capabilities.
- Degree or relevant qualification in Operations, Project Management, Business Management or a related discipline would be advantageous.
Package
- Competitive Salary.
- Working hours: 08:00–16:00, Monday to Friday.
- Holiday entitlement.
- Pension scheme.
- Bonus opportunities.
- Regular appraisal and performance review process.
Out-of-Hours Management Support
As part of the management team, the successful candidate will be required to provide out-of-hours support on a rota basis, including:
- Start and end-of-shift handovers, where required.
- Participation in a 24-hour management call-out rota for emergencies, incidents, accidents and near misses.
- Participation in the 24/7 operational on-call rota as scheduled.
- Working collaboratively with the wider management team to ensure appropriate operational coverage.
If this opportunity seems of interest, please contact Brooke at TEXO Recruitment on 07769 430494 or send your CV to
