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- Tasks: Answer calls, resolve issues, set up accounts, and educate customers about our products.
- Company: Join a dynamic team focused on delivering top-notch customer service.
- Benefits: Enjoy flexible hours, potential remote work, and great corporate perks.
- Why this job: Gain valuable experience in customer service while making a real impact on customer satisfaction.
- Qualifications: High school diploma required; 0-3 years of experience preferred.
- Other info: Work under supervision with opportunities for independent judgement.
The predicted salary is between 24000 - 36000 £ per year.
The Customer Service Representative's main duties are answering incoming calls regarding service issues, setting up accounts, taking payments and educating customers about our products and services. The ideal candidate will possess a high level of customer service skills along with excellent written and verbal communication skills. Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions also may require exercising independent judgment. The target is to ensure excellent customer service standards and maintain high customer satisfaction.
Customer service representative duties:
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Manage large amounts of incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Follow communication procedures, guidelines, and policies
- Resolve customer complaints via phone, email or mail
- Greet customers warmly and ascertain problem or reason for calling
- Take payment information and other pertinent information such as addresses and phone numbers
- Work with customer service manager to ensure proper customer service is being delivered
- Close out or open call records
- Compile reports on overall customer satisfaction
- Read from scripts
- Handle changes in policies or renewals
Customer service representative requirements:
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Excellent reasoning skills
- Customer orientation and ability to adapt/respond to different types of personalities
- Excellent verbal and written communication skills
- Ability to multitask, prioritize and manage time effectively
- High school diploma or equivalent
Customer service representative skills & proficiencies:
- Customer Service Skills
- Industry Knowledge
- Quality Focus
- Listening Skills
- Phone Skills
- Conflict Resolution
- Multitasking
- Patience
- Positive Attitude
- Attention to Detail
- Problem Solving
- Organizational Skills
- Adaptability
- Ability to Work Under Pressure
- Computer Skills
CUSTOMER SERVICE REPRESENTATIVE employer: Texas Pride Disposal
Contact Detail:
Texas Pride Disposal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CUSTOMER SERVICE REPRESENTATIVE
✨Tip Number 1
Familiarise yourself with common customer service scenarios and solutions. This will help you demonstrate your problem-solving skills during the interview, showing that you can handle various customer issues effectively.
✨Tip Number 2
Practice active listening techniques. During your interactions, whether in interviews or networking, show that you can listen attentively and respond appropriately to different personalities, which is crucial for a Customer Service Representative role.
✨Tip Number 3
Research StudySmarter’s products and services thoroughly. Being knowledgeable about what we offer will allow you to engage more confidently in conversations and demonstrate your genuine interest in the company.
✨Tip Number 4
Prepare examples from your past experiences that highlight your customer service skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for interviewers to see your capabilities in action.
We think you need these skills to ace CUSTOMER SERVICE REPRESENTATIVE
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your ability to handle calls, resolve complaints, and maintain customer satisfaction, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully resolved customer issues in the past and how you can contribute to maintaining high customer satisfaction.
Highlight Communication Skills: Since excellent verbal and written communication skills are crucial for this position, ensure you demonstrate these in your application. Use clear and concise language, and check for any grammatical errors before submitting.
Showcase Problem-Solving Abilities: In your application, provide examples of how you've effectively handled difficult situations or complaints in previous roles. This will show your potential employer that you can think on your feet and provide solutions under pressure.
How to prepare for a job interview at Texas Pride Disposal
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've handled difficult situations or resolved complaints, as this will demonstrate your ability to manage customer interactions effectively.
✨Practice Active Listening
During the interview, practice active listening by paying close attention to the questions asked and responding thoughtfully. This skill is crucial for a Customer Service Representative, as it shows you can understand and address customer needs.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you approach problem-solving. You might be asked to role-play a scenario where you need to resolve a customer issue. Use this opportunity to showcase your reasoning skills and ability to find effective solutions.
✨Familiarise Yourself with the Company’s Products
Before the interview, take some time to learn about the company's products and services. Being knowledgeable will not only help you answer questions more confidently but also show your genuine interest in the role and the company.
