Management Analyst III

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

Here’s what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance—at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.

Brief Job Description: The Texas Department of Family and Protective Services (DFPS) Office of Strategic Initiatives seeks a highly qualified candidate to fill the position of Management Consultant in the Management Consulting Group (MCG). The ideal candidate is detail-oriented, analytical, and curious. Someone who approaches their work with integrity, sound judgment, and a commitment to continuous learning. They thrive in collaborative environments, bring strong organizational and critical-thinking skills to complex assignments, and consistently seek opportunities to strengthen agency operations and processes.

Under the supervision of the MCG Director, the Management Consultant performs advanced (senior-level) professional administrative and policy analysis work. They serve as an analyst and project consultant for DFPS, contributing to a variety of organizational studies and operational improvement efforts across the agency. Work may include coordinating program reviews, supporting planning activities, evaluating systems and procedures, and assisting with process improvement initiatives that enhance efficiency and effectiveness. Responsibilities may also involve analyzing qualitative and quantitative data, researching best practices and industry trends, and helping develop evaluation plans and organizational change strategies. The analyst collaborates with program and operational staff, contributes to project planning, and may occasionally represent DFPS in meetings or research activities. Operating under limited supervision with considerable latitude for initiative and independent judgment, this position plays a key role in supporting DFPS’s strategic and operational priorities.

Essential Job Functions (EJFs): Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Coordinates, plans, and directs organizational studies of work problems. Coordinate agency projects, including program operational reviews, management studies, and process improvement. Assist project lead with planning efforts that impact DFPS that may include the agency’s five-year strategic plan, and any other DFPS program area requesting assistance with planning. Develops new or modifies existing administrative program policies, procedures, goals, and objectives. Coordinate efforts to develop evaluation plans; identify priorities, define the purpose and scope of study, and ensure clear articulation within these plans of the evaluation subject and program. Develops solutions to organizational issues and concerns, develops organizational change strategies and plans, and/or conducts training for their implementation. Research innovations, best practices, emerging trends and draft solutions to organizational issues when conducting a review. Work with operational or program staff to identify and develop opportunities for business process improvement. Interprets historical, current, and projected data to identify problems, causes, and areas for which procedural or system changes are indicated. Analyze any pre-existing data sources (quantitative and qualitative) and identifying possible trends. Contribute to the design and implementation of survey tools and other tools to gather data to identify problems. Evaluates industry developments and makes recommendations for possible agency application. Support efforts to research, survey and/or interview other states and industry leads to identify best practices to support more efficient and effective agency operations. Performs related work as assigned. Works under limited supervision, with moderate latitude for the use of initiative and independent judgment. May occasionally represent the team at meetings and performs other related work as assigned.

Knowledge Skills Abilities (KSAs): Knowledge of state DFPS programs. Knowledge of state and federal statute, rules, regulations, and guidance relevant to program areas. Knowledge of state and federal legislative processes. Skill in synthesizing complicated and technical information and into concise materials appropriate for internal and external audiences. Skill in developing and evaluating policies and procedures and making recommendations and decisions. Skill in process improvement tools and methodologies. Skill in developing strategic plans. Skill in facilitation and leading workgroups. Skill in problem solving and independent decision-making. Skill in communicating effectively orally and in writing and at presenting information publicly. Skill in critically evaluating issues and proactively seeking solutions. Skill in assessing programmatic and client impacts of decisions. Ability to maintain the security and integrity of the infrastructure per Governor Abbott Executive Order GA-48. Ability to independently prioritize time and manage multiple project deadlines. Ability to quickly develop subject matter expertise on a variety of issues. Ability to work with people under pressure, negotiate among multiple parties, resolve conflicts, and establish and maintain effective working relationships to develop solutions.

Registrations, Licensure Requirements or Certifications: N/A

Initial Screening Criteria: Graduation from an accredited four-year college or university. Work experience may be substituted for education on a year-for-year basis. Experience interpreting, researching, and analyzing complex problems. Experience with health and human services policies and procedures is preferred. Excellent written communications as demonstrated by detail and completeness of information provided on the state application.

Additional Information: This is an in-office position/5 days a week with no telework.