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For Companies At a Glance
- Tasks: Lead complex IT projects, mentor junior engineers, and provide advanced technical support to clients.
- Company: Texaport is a dynamic IT services company based in Edinburgh, focused on innovative solutions.
- Benefits: Enjoy a competitive salary, hybrid working model, and 28 days annual leave plus professional development opportunities.
- Why this job: Join a collaborative team, work with diverse technologies, and make a real impact on client success.
- Qualifications: Proven experience in IT support, strong knowledge of Microsoft 365, Azure, and networking skills required.
- Other info: Full UK driving licence preferred for on-site client visits.
The predicted salary is between 36000 - 60000 £ per year.
Overview
As a Senior IT Engineer, you’ll take ownership of complex technical issues, lead project delivery, and mentor colleagues within our support team. You’ll work closely with clients to design, implement, and maintain IT systems that enable their success, while ensuring security and reliability are at the core of every solution.
This hybrid role allows flexibility between working at our Edinburgh office, from home, and at client sites where required.
Key Responsibilities
- Provide advanced technical support to clients, acting as an escalation point for the IT support team.
- Design, implement, and manage IT infrastructure projects (cloud migrations, network deployments, security enhancements, etc.).
- Support and maintain Microsoft 365, Azure, and other cloud platforms.
- Configure, manage, and troubleshoot Windows Server, Active Directory, and related systems.
- Ensure robust security practices are applied across client environments, including monitoring, patching, and compliance support.
- Lead client onboarding and infrastructure upgrade projects, ensuring seamless delivery.
- Mentor and support junior engineers, encouraging knowledge-sharing and professional development.
- Collaborate with the Service Desk Manager to improve processes and enhance service delivery.
- Document technical solutions, systems, and processes in line with best practices.
- Build strong client relationships, acting as a trusted technical advisor.
Skills and Experience Required
- Proven experience in a senior IT support/engineering role within an MSP or fast-paced environment.
- Strong knowledge of Microsoft 365, Azure, and Windows Server technologies.
- Proficiency in networking (firewalls, routers, switches, VPNs, VLANs).
- Experience with cyber security tools and best practices, including endpoint protection, vulnerability management, and compliance frameworks.
- Hands-on experience with virtualisation platforms (VMware, Hyper-V).
- Knowledge of backup, disaster recovery, and business continuity solutions.
- Excellent troubleshooting, problem-solving, and analytical skills.
- Strong communication skills, with the ability to explain technical concepts to non-technical users.
- Certifications such as Microsoft Associate or Expert exams, CompTIA Security+, or equivalent (desirable).
- Full UK driving licence (preferred, due to on-site client visits).
What We Offer
- Competitive salary, based on experience.
- Hybrid working model with flexibility.
- Opportunities for professional training, development, and certification support.
- A collaborative, friendly, and security-focused work environment.
- Exposure to diverse clients and technologies, offering continuous learning.
- 28 days annual leave (including bank holidays), increasing with service.
- Company pension scheme and other benefits.
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Senior IT Engineer employer: Texaport
Contact Detail:
Texaport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Azure, and Windows Server. Being able to discuss your hands-on experience with these platforms during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully resolved complex technical issues. This will help you illustrate your capability to act as an escalation point for the IT support team.
✨Tip Number 3
Highlight any experience you have with mentoring or training junior engineers. This aligns with the role's requirement to support and develop others, showing that you're not just technically proficient but also a team player.
✨Tip Number 4
Research Texaport's client base and the types of projects they undertake. Being knowledgeable about their work will allow you to tailor your responses and demonstrate your genuine interest in contributing to their success.
We think you need these skills to ace Senior IT Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and engineering, particularly with Microsoft 365, Azure, and Windows Server technologies. Use specific examples to demonstrate your skills in project delivery and client interaction.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Senior IT Engineer role at Texaport. Mention how your background aligns with their needs, especially your experience in mentoring junior engineers and managing IT infrastructure projects.
Showcase Technical Skills: Clearly list your technical skills related to networking, cyber security, and virtualisation platforms. Highlight any certifications you hold, such as Microsoft Associate or CompTIA Security+, as these are desirable for the role.
Demonstrate Problem-Solving Abilities: Provide examples in your application that showcase your troubleshooting and analytical skills. Describe situations where you've successfully resolved complex technical issues or improved processes within an IT environment.
How to prepare for a job interview at Texaport
✨Showcase Your Technical Expertise
As a Senior IT Engineer, it's crucial to demonstrate your deep understanding of technologies like Microsoft 365, Azure, and Windows Server. Be prepared to discuss specific projects where you've successfully implemented these technologies and how they benefited the client.
✨Prepare for Problem-Solving Scenarios
Expect to face technical challenges during the interview. Prepare to walk through your thought process on troubleshooting complex issues, especially those related to networking and security. This will showcase your analytical skills and ability to think on your feet.
✨Emphasise Mentorship Experience
Since mentoring junior engineers is part of the role, be ready to share examples of how you've supported and developed others in your previous positions. Highlight any training sessions or knowledge-sharing initiatives you've led.
✨Demonstrate Strong Communication Skills
You'll need to explain technical concepts to non-technical users, so practice articulating complex ideas in simple terms. Use examples from your past experiences where effective communication made a difference in project outcomes or client relationships.
