At a Glance
- Tasks: Provide top-notch IT support, troubleshoot systems, and maintain network infrastructure.
- Company: Join Texaport, a rapidly growing managed service provider with a dynamic team.
- Benefits: Earn £26,000 - £35,000, enjoy BUPA health cover, and access remote work options.
- Other info: Experience diverse challenges in a fast-paced environment while developing your skills.
- Why this job: Be part of a team that values your growth and offers excellent career progression.
- Qualifications: Strong communication skills, technical expertise, and a passion for IT are essential.
The predicted salary is between 26000 - 35000 £ per year.
An excellent position has become available to join a rapidly growing Technology Service Provider as a full-time IT Support Engineer based in Edinburgh or London. The candidate must be based in either Edinburgh or London. We are looking for a highly motivated, technically adept individual passionate about providing top-notch service and support. The ideal candidate will have excellent analytical and problem-solving skills, be able to work independently and collaboratively in a fast-paced environment and possess superior communication skills.
As part of the IT Support team, you will be responsible for:
- Monitoring and maintaining network infrastructure
- Administering user accounts
- Troubleshooting hardware/software systems
- Installing new software applications and patches
- Configuring systems for user access
- Responding to technical inquiries from clients
- Establishing security protocols
- Safeguarding the integrity of data within the organisation's networks
- Developing and documenting processes for system maintenance
- Other duties as assigned
Requirements:
- Industry-recognised accreditations are desirable
- Strong communication skills with customers, suppliers and colleagues
- Excellent technical skills and ability to use own initiative for problem-solving
- Good organisational skills and time management
- Calm under pressure and a methodical thinker
- Existing experience providing IT Support is desirable
- Experience with all Microsoft products
- Natural interest in IT with a desire to stay abreast of new technologies
- Understanding of network infrastructure
- Reliable, responsible and trustworthy with an excellent attitude
- Self-motivated, patient, and calm under pressure
- Tenacity and dedication to pursue an issue from beginning to end
- Ability to multi-task, prioritise and escalate accordingly
- Experience with customer service
Role Responsibilities:
- Handling, logging and updating IT support requests via phone and ticketing system within SLA
- Visiting Client's sites to perform troubleshooting and installations
- Providing product and service advice to clients
- Working alongside other engineers to plan and execute projects as required, either in the office or on-site
- Dealing with customers, suppliers and vendors
- Writing and updating client and system documentation
- Maintaining and developing your knowledge and skills to assist with first-contact fault resolution
Company: Texaport is a managed service provider servicing businesses across the world. They are rapidly growing and are always seeking talented individuals to join their dynamic team. They are fortunate enough to service a wide variety of organisations and sectors, so no one day is ever the same. They constantly evolve and problem-solve whilst striving to become one of the UK’s leading IT providers. With a big focus on technology and the highest level of customer service, their engineers are encouraged to further their skills and knowledge through continual training and professional development, which the company funds.
Why should you apply?
- Excellent career progression available
- The chance to join a well-established company
- BUPA Private Health cover
- Excellent industry training and career progression
- Remote working options are available
IT Support Engineer employer: Texaport
Join a dynamic team in Edinburgh as a Modern Apprentice in IT Support, where you'll receive hands-on training and support to launch your career in the tech industry. Our inclusive work culture fosters growth and collaboration, providing you with real-world experience and opportunities for progression while you earn an industry-recognised qualification. With a commitment to your development and a friendly team atmosphere, this apprenticeship is the perfect stepping stone for aspiring IT professionals.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Texaport values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Texaport might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Texaport!
✨Direct Apply to Texaport
Let's not forget to apply directly through the Texaport website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Texaport.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Texaport. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Texaport
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
