At a Glance
- Tasks: Provide top-notch IT support, troubleshoot systems, and maintain network infrastructure.
- Company: Join Texaport, a rapidly growing managed service provider with a dynamic team.
- Benefits: Earn £26,000 - £35,000, enjoy BUPA health cover, and access remote work options.
- Other info: Experience diverse challenges in a fast-paced environment while developing your skills.
- Why this job: Be part of a team that values your growth and offers excellent career progression.
- Qualifications: Strong communication skills, technical expertise, and a passion for IT are essential.
The predicted salary is between 26000 - 35000 £ per year.
An excellent position has become available to join a rapidly growing Technology Service Provider as a full-time IT Support Engineer based in Edinburgh or London. The candidate must be based in either Edinburgh or London. We are looking for a highly motivated, technically adept individual passionate about providing top-notch service and support. The ideal candidate will have excellent analytical and problem-solving skills, be able to work independently and collaboratively in a fast-paced environment and possess superior communication skills.
As part of the IT Support team, you will be responsible for:
- Monitoring and maintaining network infrastructure
- Administering user accounts
- Troubleshooting hardware/software systems
- Installing new software applications and patches
- Configuring systems for user access
- Responding to technical inquiries from clients
- Establishing security protocols
- Safeguarding the integrity of data within the organisation's networks
- Developing and documenting processes for system maintenance
- Other duties as assigned
Requirements:
- Industry-recognised accreditations are desirable
- Strong communication skills with customers, suppliers and colleagues
- Excellent technical skills and ability to use own initiative for problem-solving
- Good organisational skills and time management
- Calm under pressure and a methodical thinker
- Existing experience providing IT Support is desirable
- Experience with all Microsoft products
- Natural interest in IT with a desire to stay abreast of new technologies
- Understanding of network infrastructure
- Reliable, responsible and trustworthy with an excellent attitude
- Self-motivated, patient, and calm under pressure
- Tenacity and dedication to pursue an issue from beginning to end
- Ability to multi-task, prioritise and escalate accordingly
- Experience with customer service
Role Responsibilities:
- Handling, logging and updating IT support requests via phone and ticketing system within SLA
- Visiting Client's sites to perform troubleshooting and installations
- Providing product and service advice to clients
- Working alongside other engineers to plan and execute projects as required, either in the office or on-site
- Dealing with customers, suppliers and vendors
- Writing and updating client and system documentation
- Maintaining and developing your knowledge and skills to assist with first-contact fault resolution
Company: Texaport is a managed service provider servicing businesses across the world. They are rapidly growing and are always seeking talented individuals to join their dynamic team. They are fortunate enough to service a wide variety of organisations and sectors, so no one day is ever the same. They constantly evolve and problem-solve whilst striving to become one of the UK’s leading IT providers. With a big focus on technology and the highest level of customer service, their engineers are encouraged to further their skills and knowledge through continual training and professional development, which the company funds.
Why should you apply?
- Excellent career progression available
- The chance to join a well-established company
- BUPA Private Health cover
- Excellent industry training and career progression
- Remote working options are available
IT Support Engineer employer: Texaport
Join a dynamic team in Edinburgh as a Modern Apprentice in IT Support, where you'll receive hands-on training and support to launch your career in the tech industry. Our inclusive work culture fosters growth and collaboration, providing you with real-world experience and opportunities for progression while you earn an industry-recognised qualification. With a commitment to your development and a friendly team atmosphere, this apprenticeship is the perfect stepping stone for aspiring IT professionals.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have a lead on your dream IT Support Engineer role!
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications. A quick email or call can show your enthusiasm and keep you on their radar. Plus, it gives you a chance to ask any questions about the role.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you’d troubleshoot specific issues or handle customer queries. The more prepared you are, the more confident you’ll feel when it’s time to shine!
✨Tip Number 4
Check out our website for the latest job openings! We’re always looking for passionate individuals like you to join our team. Applying directly through us can give you an edge, as we love seeing candidates who are proactive!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight your technical skills, problem-solving abilities, and any relevant experience you have in IT support. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for IT and customer service. Share specific examples of how you've tackled challenges in the past and how you can contribute to our dynamic team at Texaport.
Show Off Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to convey information clearly and effectively. Whether it's in your CV or cover letter, we want to see that you can engage with clients and colleagues alike.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team at Texaport!
How to prepare for a job interview at Texaport
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Microsoft products and network infrastructure. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them.
✨Show Off Your Communication Skills
Since this role involves a lot of client interaction, practice explaining complex IT concepts in simple terms. Think about examples where you've successfully communicated with customers or colleagues to solve a problem.
✨Demonstrate Your Problem-Solving Ability
Prepare to showcase your analytical skills by discussing past experiences where you had to think on your feet. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your methodical approach.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to IT support. Practice responding to scenarios like handling a critical system failure or managing multiple support requests at once, demonstrating your ability to prioritise and stay calm under pressure.
