At a Glance
- Tasks: Provide IT support, troubleshoot issues, and assist with device setup.
- Company: Join a supportive team in a modern tech environment.
- Benefits: Earn while you learn with structured training and career progression.
- Other info: Friendly team culture focused on growth and development.
- Why this job: Kick-start your IT career with real-world experience and an industry-recognised qualification.
- Qualifications: No formal qualifications needed, just a passion for IT and problem-solving.
The predicted salary is between 18000 - 25000 £ per year.
Start your career in IT with a hands‑on role that lets you earn while you learn. We’re looking for an enthusiastic and motivated individual to join our team as a Modern Apprentice in IT Support. This is an excellent opportunity for someone looking to begin their journey in the tech industry, gain real‑world experience, and work towards an industry‑recognised qualification.
As a Modern Apprentice, you’ll work alongside experienced engineers to support day‑to‑day IT operations. You’ll assist with troubleshooting, setting up devices, resolving basic technical issues, and providing great service to end‑users. You’ll also undertake structured training provided by an approved apprenticeship provider, helping you build strong foundational skills in IT support.
Key Responsibilities- Provide first‑line support to internal and external users
- Assist with device setup, configuration, software installation, and account creation
- Help diagnose and resolve common IT issues
- Log and update support tickets accurately
- Work professionally with colleagues and customers at varying technical levels
- Participate fully in apprenticeship training, assessments, and mentoring sessions
- Follow internal processes relating to security, data protection, and documentation
- Contribute positively to team culture and continuous improvement
- Core IT support skills (troubleshooting, configuration, maintenance)
- Communication, customer service, and teamwork abilities
- Problem‑solving and critical‑thinking approaches
- ICT and digital literacy competencies
- Professional behaviours expected in a technical support environment
- Optional vendor certifications depending on training provider (e.g. Microsoft Azure, CompTIA)
- Aged 16 or over and eligible for a Modern Apprenticeship
- No formal qualifications required, just a genuine interest in IT and problem‑solving
- Strong communication skills and a positive, can‑do attitude
- Willingness to learn, take feedback, and develop new skills
- Ability to work well with others and provide friendly, professional support
- Basic familiarity with computers, devices, or technology (preferred but not essential)
- A supportive environment to kick‑start your IT career
- Structured learning via an approved apprenticeship provider
- Industry‑recognised qualification on completion
- Real workplace experience with opportunities for progression
- A friendly team committed to helping you grow
IT Support Apprenticeship employer: Texaport
Join our dynamic team in Edinburgh as a Modern Apprentice in IT Support, where you'll receive hands-on training and mentorship from experienced engineers. We pride ourselves on fostering a supportive work culture that encourages personal and professional growth, offering you the chance to earn while you learn and gain an industry-recognised qualification. With a focus on teamwork and continuous improvement, this is an excellent opportunity for anyone eager to start their career in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Apprenticeship
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like Texaport.
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if Texaport is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to Texaport, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like Texaport directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace IT Support Apprenticeship
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like Texaport want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For Texaport, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at Texaport
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
