At a Glance
- Tasks: Provide IT support, troubleshoot issues, and assist with device setup.
- Company: Join a supportive team in a modern tech environment.
- Benefits: Earn while you learn with structured training and real-world experience.
- Other info: Friendly team culture with opportunities for growth and progression.
- Why this job: Kick-start your IT career with hands-on experience and industry-recognised qualifications.
- Qualifications: No formal qualifications needed, just a passion for IT and problem-solving.
The predicted salary is between 800 - 1400 £ per month.
Start your career in IT with a hands-on role that lets you earn while you learn. We’re looking for an enthusiastic and motivated individual to join our team as a Modern Apprentice in IT Support. This is an excellent opportunity for someone looking to begin their journey in the tech industry, gain real-world experience, and work towards an industry-recognised qualification.
About the Role
As a Modern Apprentice, you’ll work alongside experienced engineers to support day-to-day IT operations. You’ll assist with troubleshooting, setting up devices, resolving basic technical issues, and providing great service to end-users. You’ll also undertake structured training provided by an approved apprenticeship provider, helping you build strong foundational skills in IT support.
Key Responsibilities
- Provide first-line support to internal and external users
- Assist with device setup, configuration, software installation, and account creation
- Help diagnose and resolve common IT issues
- Log and update support tickets accurately
- Work professionally with colleagues and customers at varying technical levels
- Participate fully in apprenticeship training, assessments, and mentoring sessions
- Follow internal processes relating to security, data protection, and documentation
- Contribute positively to team culture and continuous improvement
What You’ll Learn
During your apprenticeship, you’ll develop:
- Core IT support skills (troubleshooting, configuration, maintenance)
- Communication, customer service, and teamwork abilities
- Problem-solving and critical-thinking approaches
- ICT and digital literacy competencies
- Professional behaviours expected in a technical support environment
- Optional vendor certifications depending on training provider (e.g. Microsoft Azure, CompTIA)
Qualifications & Qualities We’re Looking For
- Aged 16 or over and eligible for a Modern Apprenticeship
- No formal qualifications required — just a genuine interest in IT and problem-solving
- Strong communication skills and a positive, can-do attitude
- Willingness to learn, take feedback, and develop new skills
- Ability to work well with others and provide friendly, professional support
- Basic familiarity with computers, devices, or technology (preferred but not essential)
What We Offer
- A supportive environment to kick-start your IT career
- Structured learning via an approved apprenticeship provider
- Industry-recognised qualification on completion
- Real workplace experience with opportunities for progression
- A friendly team committed to helping you grow
IT Support Apprentice employer: Texaport
Join a dynamic team in Edinburgh as a Modern Apprentice in IT Support, where you'll receive hands-on training and support to launch your career in the tech industry. Our inclusive work culture fosters growth and collaboration, providing you with real-world experience and opportunities for progression while you earn an industry-recognised qualification. With a commitment to your development and a friendly team atmosphere, this apprenticeship is the perfect stepping stone for aspiring IT professionals.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Apprentice
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Texaport values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Texaport might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Texaport!
✨Direct Apply to Texaport
Let's not forget to apply directly through the Texaport website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Apprentice
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Texaport.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Texaport. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Texaport
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
