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For Companies At a Glance
- Tasks: Provide IT support, troubleshoot issues, and assist with device setup.
- Company: Join a supportive team in a modern tech environment.
- Benefits: Earn while you learn with structured training and real-world experience.
- Why this job: Kick-start your IT career with hands-on experience and industry-recognised qualifications.
- Qualifications: No formal qualifications needed, just a passion for IT and problem-solving.
- Other info: Friendly team culture with opportunities for growth and progression.
The predicted salary is between 800 - 1400 £ per month.
Start your career in IT with a hands-on role that lets you earn while you learn. We’re looking for an enthusiastic and motivated individual to join our team as a Modern Apprentice in IT Support. This is an excellent opportunity for someone looking to begin their journey in the tech industry, gain real-world experience, and work towards an industry-recognised qualification.
About the Role
As a Modern Apprentice, you’ll work alongside experienced engineers to support day-to-day IT operations. You’ll assist with troubleshooting, setting up devices, resolving basic technical issues, and providing great service to end-users. You’ll also undertake structured training provided by an approved apprenticeship provider, helping you build strong foundational skills in IT support.
Key Responsibilities
- Provide first-line support to internal and external users
- Assist with device setup, configuration, software installation, and account creation
- Help diagnose and resolve common IT issues
- Log and update support tickets accurately
- Work professionally with colleagues and customers at varying technical levels
- Participate fully in apprenticeship training, assessments, and mentoring sessions
- Follow internal processes relating to security, data protection, and documentation
- Contribute positively to team culture and continuous improvement
What You’ll Learn
During your apprenticeship, you’ll develop:
- Core IT support skills (troubleshooting, configuration, maintenance)
- Communication, customer service, and teamwork abilities
- Problem-solving and critical-thinking approaches
- ICT and digital literacy competencies
- Professional behaviours expected in a technical support environment
- Optional vendor certifications depending on training provider (e.g. Microsoft Azure, CompTIA)
Qualifications & Qualities We’re Looking For
- Aged 16 or over and eligible for a Modern Apprenticeship
- No formal qualifications required — just a genuine interest in IT and problem-solving
- Strong communication skills and a positive, can-do attitude
- Willingness to learn, take feedback, and develop new skills
- Ability to work well with others and provide friendly, professional support
- Basic familiarity with computers, devices, or technology (preferred but not essential)
What We Offer
- A supportive environment to kick-start your IT career
- Structured learning via an approved apprenticeship provider
- Industry-recognised qualification on completion
- Real workplace experience with opportunities for progression
- A friendly team committed to helping you grow
IT Support Apprentice employer: Texaport
Contact Detail:
Texaport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprentice
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances in the tech industry. You never know who might have a lead on an apprenticeship or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Grab a mate and do some mock interviews. Focus on common questions for IT support roles and show off that positive, can-do attitude we love to see.
✨Tip Number 3
Don’t forget to research the company! Knowing their values and what they do will help you tailor your responses and show genuine interest during interviews. Plus, it’ll make you stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for enthusiastic individuals ready to kick-start their IT careers with us.
We think you need these skills to ace IT Support Apprentice
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for IT shine through in your application! We want to see that you're genuinely excited about starting your career in tech, so don’t hold back on sharing why you’re interested in this apprenticeship.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the role. Highlight any relevant skills or experiences, even if they’re from school projects or personal interests. We love seeing how you connect your background to what we do!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us understand your strengths quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly and can get back to you as soon as possible. We can’t wait to hear from you!
How to prepare for a job interview at Texaport
✨Show Your Enthusiasm for IT
Make sure to express your genuine interest in IT during the interview. Talk about any personal projects or experiences you've had with technology, even if they're just hobbies. This will show that you're motivated and ready to learn!
✨Prepare for Common IT Scenarios
Brush up on basic troubleshooting techniques and common IT issues. Be ready to discuss how you would approach resolving a technical problem, as this demonstrates your problem-solving skills and readiness for the role.
✨Practice Your Communication Skills
Since you'll be providing support to users with varying technical abilities, practice explaining technical concepts in simple terms. This will help you convey your ability to communicate effectively, which is crucial for the role.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. Inquire about the team culture, training opportunities, or what a typical day looks like. This shows your interest in the position and helps you determine if it's the right fit for you.
