At a Glance
- Tasks: Build relationships with clients and help them maximise their technology use.
- Company: Texaport, a global Managed Service Provider with a diverse client base.
- Benefits: Competitive salary, hybrid work, and a clear development path.
- Other info: Supportive culture with mentorship and growth opportunities.
- Why this job: Join a dynamic team and make a real impact in tech.
- Qualifications: Strong communication skills and a passion for technology.
The predicted salary is between 30000 - 40000 £ per year.
Are you a natural people person with a passion for technology? Do you love building relationships, solving problems, and making a real difference for the businesses you work with? If so, we want to hear from you.
Texaport is a global Managed Service Provider working with a diverse and dynamic client base across multiple industries and regions. No two days are the same, and we take genuine pride in the service we deliver. We are now looking for a Junior Technical Account Manager to join our team and work alongside our experienced Technical Account Manager to help our clients get the very best from their technology.
The Role
As a Junior Technical Account Manager, you will be the bridge between our clients and our engineering teams. You will act as a client advocate, ensuring that every interaction reflects our commitment to service excellence. This is a client‑facing, relationship‑driven role with real variety, and a genuine opportunity to grow your career within a fast‑moving, forward‑thinking MSP. You will work closely with our existing Technical Account Manager, learning the ropes and quickly building your own portfolio of client relationships.
What You Will Be Doing
- Building and maintaining strong relationships with clients, acting as their primary point of contact for day‑to‑day queries and requests
- Attending client meetings (in person and virtually) to review service delivery, understand business needs, and ensure we are consistently delivering on our promises
- Assisting clients with Microsoft 365 queries and helping them get the most from their technology
- Responding to client requests for new products and services, working with our engineering team to deliver the right solutions
- Collaborating with our Sales and Marketing departments to keep clients informed of the latest technologies that can benefit their business
- Identifying opportunities to add value for clients and flagging these internally
- Supporting the Technical Account Manager with account reviews, documentation, and client communications
- Being a positive, energetic presence, both with clients and within the Texaport team
What We Are Looking For
- An outgoing, personable individual who genuinely enjoys talking to people and building relationships
- Strong interpersonal and communication skills, both written and verbal
- An interest in IT, or prior experience in an IT support or customer‑facing technical role
- A problem‑solving mindset and the ability to stay calm and helpful under pressure
- Curiosity and enthusiasm for learning about technology and how it helps businesses
- Excellent organisational skills and attention to detail
- The confidence to engage with clients at all levels, from end users to senior stakeholders
- A collaborative team player who is also comfortable working independently
Desirable (But Not Essential)
- Hands‑on experience with Microsoft 365 or similar cloud platforms
- Previous experience in an MSP or technology services environment
- Exposure to account management, customer success, or service delivery roles
Why Texaport?
- A genuinely global MSP with an extraordinarily diverse and interesting client base
- A supportive, collaborative team where your growth is actively invested in
- Real variety, no two days are the same
- A clear development path with mentorship from experienced colleagues
- A company culture built around people, whether that is our clients or our team
Junior Technical Account Manager in Edinburgh employer: Texaport
Texaport is an exceptional employer that prioritises employee growth and development within a supportive and collaborative team environment. As a Junior Technical Account Manager, you will enjoy a dynamic work culture where no two days are the same, and your contributions directly impact our diverse global client base. With a clear development path and mentorship from experienced colleagues, Texaport offers a unique opportunity to thrive in the fast-paced world of technology services.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Technical Account Manager in Edinburgh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Texaport. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Texaport before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Junior Technical Account Manager in Edinburgh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Texaport:Your cover letter is your chance to shine! Tell us why you want to work at Texaport specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Texaport!
How to prepare for a job interview at Texaport
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
