At a Glance
- Tasks: Provide top-notch IT support, troubleshoot issues, and maintain network infrastructure.
- Company: Join Texaport, a rapidly growing tech service provider with a dynamic team.
- Benefits: Earn £26,000 - £35,000, enjoy BUPA health cover, and access remote work options.
- Other info: Dynamic environment with continual training and professional development opportunities.
- Why this job: Be part of a team that values your growth and offers excellent career progression.
- Qualifications: Strong communication skills and a passion for IT; experience in support is a plus.
The predicted salary is between 26000 - 35000 £ per year.
An excellent position has become available to join a rapidly growing Technology Service Provider as a full-time IT Support Engineer based in Edinburgh or London. The candidate must be based in either Edinburgh or London. We are looking for a highly motivated, technically adept individual passionate about providing top-notch service and support. The ideal candidate will have excellent analytical and problem-solving skills, be able to work independently and collaboratively in a fast-paced environment and possess superior communication skills.
As part of the IT Support team, you will be responsible for:
- Monitoring and maintaining network infrastructure
- Administering user accounts
- Troubleshooting hardware/software systems
- Installing new software applications and patches
- Configuring systems for user access
- Responding to technical inquiries from clients
- Establishing security protocols
- Safeguarding the integrity of data within the organisation's networks
- Developing and documenting processes for system maintenance
- Other duties as assigned
They will earn £26,000.00 - £35,000, depending on experience and certifications. This is a unique opportunity to grow within the business and become a key player.
Requirements:
- Industry-recognised accreditations are desirable
- Strong communication skills with customers, suppliers and colleagues
- Excellent technical skills and ability to use own initiative for problem-solving
- Good organisational skills and time management
- Calm under pressure and a methodical thinker
- Existing experience providing IT Support is desirable
- Experience with all Microsoft products
- Natural interest in IT with a desire to stay abreast of new technologies
- Understanding of network infrastructure
- Reliable, responsible and trustworthy with an excellent attitude
- Self-motivated, patient, and calm under pressure
- Tenacity and dedication to pursue an issue from beginning to end
- Ability to multi-task, prioritise and escalate accordingly
- Experience with customer service
Role Responsibilities:
- Handling, logging and updating IT support requests via phone and ticketing system within SLA
- Visiting Client's sites to perform troubleshooting and installations
- Providing product and service advice to clients
- Working alongside other engineers to plan and execute projects as required, either in the office or on-site
- Dealing with customers, suppliers and vendors
- Writing and updating client and system documentation
- Maintaining and developing your knowledge and skills to assist with first-contact fault resolution
Company: Texaport is a managed service provider servicing businesses across the world. They are rapidly growing and are always seeking talented individuals to join their dynamic team. They are fortunate enough to service a wide variety of organisations and sectors, so no one day is ever the same. They constantly evolve and problem-solve whilst striving to become one of the UK’s leading IT providers. With a big focus on technology and the highest level of customer service, their engineers are encouraged to further their skills and knowledge through continual training and professional development, which the company funds.
Why should you apply?
- Excellent career progression available
- The chance to join a well-established company
- BUPA Private Health cover
- Excellent industry training and career progression
- Remote working options are available
IT Support Engineer in Edinburgh employer: Texaport
Texaport is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. With a strong commitment to training and professional advancement, employees are encouraged to enhance their skills while enjoying the flexibility of remote working options. Located in either Edinburgh or London, this rapidly growing Technology Service Provider provides a dynamic environment where no two days are the same, making it an ideal place for motivated individuals seeking meaningful and rewarding careers in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Edinburgh
✨Tip Number 1
Network, network, network! Reach out to people in the industry, attend meetups, and connect with potential colleagues on LinkedIn. You never know who might have a lead on your dream IT Support Engineer role!
✨Tip Number 2
Prepare for interviews by practising common technical questions and scenarios you might face. Role-play with a friend or use online resources to sharpen your problem-solving skills. Remember, showing your thought process is just as important as getting the right answer!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation and reiterate your interest in the position. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website for the best chance at landing that IT Support Engineer gig! We’re always on the lookout for passionate individuals like you, and applying directly can help us see your application faster.
We think you need these skills to ace IT Support Engineer in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight your technical skills, problem-solving abilities, and any relevant experience you have. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for IT and customer service. Share specific examples of how you've tackled challenges in the past, and let us know why you're excited about joining our dynamic team.
Show Off Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to convey information clearly and effectively. Whether it's through your CV or cover letter, we want to see that you can engage with clients and colleagues alike.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Texaport!
How to prepare for a job interview at Texaport
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills before the interview. Familiarise yourself with common IT support scenarios, especially those related to network infrastructure and Microsoft products. Being able to discuss specific troubleshooting methods or software installations will show that you're not just a theory person but someone who can get hands-on.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled IT issues in the past. Think of a couple of challenging situations where you had to think on your feet. This will demonstrate your analytical abilities and how you handle pressure, which is crucial for an IT Support Engineer role.
✨Communicate Clearly and Confidently
Since this role involves a lot of client interaction, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user. Clear communication can set you apart, so don’t underestimate its importance!
✨Research the Company Culture
Take some time to understand Texaport's values and work environment. Knowing about their focus on customer service and continual training can help you tailor your answers to align with their expectations. Plus, it shows genuine interest in the company, which always makes a good impression.
