At a Glance
- Tasks: Provide IT support, troubleshoot issues, and assist with device setup.
- Company: Join a supportive team in Edinburgh focused on your growth.
- Benefits: Earn while you learn with structured training and real-world experience.
- Other info: Friendly team culture with opportunities for progression.
- Why this job: Kick-start your IT career with hands-on experience and industry-recognised qualifications.
- Qualifications: No formal qualifications needed, just a passion for IT and problem-solving.
The predicted salary is between 19350 - 23650 £ per year.
Start your career in IT with a hands-on role that lets you earn while you learn. We’re looking for an enthusiastic and motivated individual to join our team as a Modern Apprentice in IT Support. This is an excellent opportunity for someone looking to begin their journey in the tech industry, gain real-world experience, and work towards an industry-recognised qualification.
About the Role
As a Modern Apprentice, you’ll work alongside experienced engineers to support day-to-day IT operations. You’ll assist with troubleshooting, setting up devices, resolving basic technical issues, and providing great service to end-users. You’ll also undertake structured training provided by an approved apprenticeship provider, helping you build strong foundational skills in IT support.
Key Responsibilities
- Provide first-line support to internal and external users
- Assist with device setup, configuration, software installation, and account creation
- Help diagnose and resolve common IT issues
- Log and update support tickets accurately
- Work professionally with colleagues and customers at varying technical levels
- Participate fully in apprenticeship training, assessments, and mentoring sessions
- Follow internal processes relating to security, data protection, and documentation
- Contribute positively to team culture and continuous improvement
What You'll Learn
- Core IT support skills (troubleshooting, configuration, maintenance)
- Communication, customer service, and teamwork abilities
- Problem-solving and critical-thinking approaches
- ICT and digital literacy competencies
- Professional behaviours expected in a technical support environment
- Optional vendor certifications depending on training provider (e.g. Microsoft Azure, CompTIA)
Qualifications & Qualities We’re Looking For
- Aged 16 or over and eligible for a Modern Apprenticeship
- No formal qualifications required, just a genuine interest in IT and problem-solving
- Strong communication skills and a positive, can-do attitude
- Willingness to learn, take feedback, and develop new skills
- Ability to work well with others and provide friendly, professional support
- Basic familiarity with computers, devices, or technology (preferred but not essential)
What We Offer
- A supportive environment to kick-start your IT career
- Structured learning via an approved apprenticeship provider
- Industry-recognised qualification on completion
- Real workplace experience with opportunities for progression
- A friendly team committed to helping you grow
IT Support Apprenticeship in Edinburgh employer: Texaport
Join a dynamic team in Edinburgh as a Modern Apprentice in IT Support, where you'll receive hands-on training and support to launch your career in the tech industry. Our inclusive work culture fosters growth and collaboration, providing you with real-world experience and opportunities for progression while you earn an industry-recognised qualification. With a commitment to your development and a friendly team atmosphere, this apprenticeship is the perfect stepping stone for aspiring IT professionals.
