Senior Programme Administrator

We have an exciting fixed term - 15 months opportunity for a motivated and dedicated project administrator to support our EPR implementation. The successful candidate will have significant experience in administration.

The successful candidate will also provide comprehensive, efficient and effective support to members of the EPR implementation team and have strong organisational, prioritisation and planning skills. This is a demanding and busy role, and the successful candidate is required to be able to demonstrate the Trust values and standards of behaviour expected by the organisation and must meet the responsibilities of the job description and person specification.

Interviews will take place face-to-face and there is a requirement for a minimum of 2 days per week working on site, as per Trust policy. You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

The successful candidate will work collaboratively with the collective EPR implementation leadership team to support the administration of the system implementation. They will be responsible for ensuring an effective and efficient service to all EPR implementation project members.

We are looking for someone who has proven administration or project expertise as the role involves a high degree of confidentiality, regular reporting and the ability to deal with any challenging situations that may arise. On a day to day basis the successful candidate will be reactive, responsive and flexible to the needs of the EPR implementation team.

• To provide administrative and organisational support for the EPR programme and/or project(s) and related work streams.
• To act as a first point of contact for all internal and external enquiries about the programme and the projects/work streams within it.
• To maintain and update the information libraries and databases across the programme/project(s), providing summary reports as required.
• To organise governance meetings.

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby. From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it. We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

Personal

• Able to work in accordance with the Staff Compact and Trust Values and Behaviours. Promoting a positive image of the Service.
• Able to work flexibly and co-operatively as part of a team.
• Able to remain calm and productive under pressure, particularly during key programme milestones.
• Pro-active and committed to continual quality and service improvement.
• Self-aware and committed to continual professional and personal development. Able to accept and respond positively to feedback.
• Committed to promoting a positive image of the EPR Programme and the wider Trust.
• Demonstrates enthusiasm for digital transformation in healthcare.

Qualifications

• Diploma/NVQ Level 4 in Business Administration OR: Diploma/NVQ Level 3 in Business Administration (or equivalent) plus willingness to work towards the Diploma Level 4 (must be achieved within 2 years of commencement in post).
• Key skills in literacy and numeracy Level 2 or O Level / GCSE in Maths and English grade C or above.
• ITQ Level 2 or equivalent.
• ECDL advanced level or equivalent.

Experience

• Significant experience of working within an office administration or programme/project support environment.
• Experience of initiating and maintaining office systems and document management.
• Experience of preparing agendas, taking minutes, and maintaining action logs for formal meetings.
• Experience of using Microsoft Office applications; Word, Excel, PowerPoint, Outlook, MS Teams.
• Experience of organising meetings using conferencing facilities (e.g. MS Teams).
• Experience working within an NHS or healthcare environment.
• Experience of supporting a programme or project management office.
• Experience of using a procurement/purchasing system (e.g. Cardea, Oracle, ERIC).
• Experience of using a risk/issue management system (e.g. Datix).

Knowledge

• Comprehensive knowledge of Microsoft Office applications - Word, Excel, PowerPoint, MS Teams and Outlook.
• Understanding of confidentiality and the associated legal and policy requirements.
• Comprehensive knowledge of secretarial and administrative procedures and the ability to undertake associated tasks ensuring adherence to defined procedures and guidelines.
• Knowledge of programme/project management methodologies (e.g. PRINCE2, MSP).
• Knowledge of NHS governance structures and reporting requirements.
• Awareness of NHS EPR or digital programme environments.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.