At a Glance
- Tasks: Join our friendly team as a Receptionist, greeting visitors and handling queries.
- Company: Be part of the Tees Esk and Wear Valleys NHS Foundation Trust, dedicated to mental health care.
- Benefits: Part-time hours with a supportive work environment and opportunities for personal growth.
- Other info: Dynamic role with a focus on community and patient care.
- Why this job: Make a difference in the lives of older people while developing your admin skills.
- Qualifications: BTEC Level 2 or equivalent experience; strong communication and organisational skills required.
The predicted salary is between 22793 - 27859 £ per year.
An exciting opportunity has arisen for a Receptionist to join our small, friendly front-of-house team based at Woodside Resource Centre which is the older person's community mental health service. Previous NHS experience not essential, although may be helpful. This is a part-time opportunity - 22.5 hours per week. You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Main duties of the job
- Greeting service users, carers, staff and visitors and answering queries via telephone and email.
- The ability to remain calm and communicate clearly is essential as well as promoting a positive culture for older people living with mental health issues.
- Perform admin tasks, update calendars, maintain visitor logs, issue access cards, deal with incoming & outgoing post and calls, photocopying, scanning and ensure that all information in the reception area for staff and public is clearly displayed and updated as appropriate.
About us
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby. From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for. We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health. We’re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
Job responsibilities
We believe the job description will give you a clear picture of the day to day duties and tasks. Please read this thoroughly and if you have any questions, please don't hesitate to contact us - we’ll be happy to help.
Person Specification
Qualifications
- BTEC Diploma/Level Level 2 qualification in relevant field OR equivalent experience, OR willingness to work towards Level 3 qualification in Business and Administration.
- Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role.
Experience
- Data inputting experience.
- Experience of general office duties.
Knowledge
- Working knowledge of Microsoft Office applications (Word, Excel and Outlook).
- Understanding of confidentiality and how to maintain this.
- Knowledge of office systems and processes.
- Knowledge of receiving visitors/telephone callers and taking accurate messages.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Administrator - Receptionist employer: Tewv
Tees Esk and Wear Valleys NHS Foundation Trust is an exceptional employer, dedicated to nurturing the recovery journey of individuals in need of mental health support. With a strong commitment to collaborative care, our work culture fosters compassion and inclusivity, ensuring that every employee has a voice in shaping patient experiences. Located in a region that values mental health, we offer robust professional development opportunities and a supportive environment where staff can thrive while making a meaningful impact on the lives of others.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator - Receptionist
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Tewv and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Tewv and let us see your personality shine through!
We think you need these skills to ace Administrator - Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Tewv.
Get Familiar with Our Brand:Before applying, take some time to learn about Tewv and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Tewv
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Tewv.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Tewv will surely appreciate.
