Team Administrator

We are looking for a skilled individual for a part-time (3 days) role who has experience working in an administrative role to support the ward in achieving and maintaining high standards of clinical excellence. We require effective team players who will be committed to equal opportunities and non-discriminatory practices. The post holder may be required to work flexible hours as required by service need.

As part of the administration team working on the ward, you will provide a comprehensive administrative support service to all members of the multi-disciplinary clinical team. You may be the first point of contact for service users, carers, and visitors to the clinical team and will respond in a helpful manner to enquiries or other issues raised.

Main duties of the job include:

• Dealing with enquiries to both clinical teams and healthcare professionals, taking action where necessary and ensuring messages are communicated accurately to relevant personnel in an appropriate and timely manner.
• Offering support to diary management and appointment coordination, arranging and minuting meetings, distributing agendas, papers, etc.
• Creating and ensuring case note files are up to date and available for patient appointments, including liaison with other departments and sites.
• Undertaking general office duties as required, including ordering supplies, filing, photocopying, etc.

About us: We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York, and Selby. Our talented and compassionate teams work in partnership with our patients, communities, and partners to help the people of our region feel safe, understood, believed in, and cared for. We nurture the recovery journey of anyone in need of our help.

Job responsibilities: The successful candidate will be required to have a Level 3 Qualification in a relevant field or equivalent experience or willingness to work towards a Level 3 in Business Administration. Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are essential requirements to be fully competent in the role.

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying. You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Person Specification:

• Level 3 Qualification in a relevant field or equivalent experience or willingness to work towards Level 3 qualification in Business Administration Leadership and Management.
• Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are essential requirements to be fully competent in the role.
• RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment.

Experience:

• Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute taking, data input, collating and presenting information).
• Customer Service experience (face to face, answering calls, correspondence).
• Experience of organising competing demands and workloads.
• Experience of setting up and maintenance of administrative systems and processes.
• Experience of working autonomously and proactively.
• Experience of supporting/supervising staff.
• Experience of handling monies and working within financial guidelines.

Knowledge:

• Comprehensive knowledge of Microsoft Office applications.
• Understanding of data protection and the need for confidentiality and how to maintain this.
• Knowledge of office systems and processes.
• Knowledge of NHS systems.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Salary: £24,625 to £25,674 a year pro rata, per annum.