Senior EUC Officer

We are looking for a skilled and enthusiastic IT professional to join our End User Computing Team. The role will provide proactive management of all aspects of end user computing, including PCs, laptops, tablets, mobile phones, MDM, software management, and patching. Development of SCCM packages, patch management, creation of computer images, etc. Excellent communication skills and a customer focus are key attributes that the successful candidate must demonstrate. This is an exciting opportunity to work in a challenging but rewarding environment, helping the Trust to deliver the best possible care. Due to the nature of the role, it is essential that applicants can travel independently across the locality and have access to a suitable vehicle for business purposes.

Main duties of the job:

• The Trust is predominantly Microsoft based, so the successful candidate will need to have experience of operating and managing Microsoft based software.
• Good demonstrable and technical skills including but not exclusive to one or more of the following:

• End user computing peripherals management
• Mobile Device Management and smartphone management
• Multifunctional Devices and software management
• SCCM Software Packages
• Desktop and Application Patching
• Asset management
• License management
• Patch Management
• Creating and Managing Computer Images
• Knowledge and understanding of software licensing
• Microsoft Operating Systems, minimum of Windows 10
• Active Directory
• Anti-virus software configuration and support
• Good, practical understanding of technical change control processes, upgrade VDI Desktop patching and upgrading

About us:

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby. Our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for. We nurture the recovery journey of anyone in need of our help.

Job responsibilities:

As one of the EUC officers for the Trust, you will be face to face with our colleagues from all aspects of the Trust. The EUC officers work with different teams and the ability to work well with others is key to our role. We have to be polite and professional at all times when working onsite. The candidate would need to be able to travel from one site to another where needed to resolve issues as they arise. Experience working with third parties is important as we have different parties providing different services.

Person Specification:

• Educated to Degree standard or equivalent in a relevant subject or with equivalent experiential learning in the field of ICT Technical Design and Support
• Achieve End User Computing related certification within an agreed time
• Information Technology Infrastructure Library (ITIL) 4 Foundation
• Microsoft qualifications such as MD-102 or MS900

• Recent hands-on, IT technical experience of industry standard technologies and working with enterprise size technology solutions
• Experience of working in a customer led service
• Experience of working with third party suppliers
• Experience in producing a range of documentation and reports i.e. Technical Documents, Standard Operating Procedures and Key Decision Documents.
• Recent experience of working to structured change control processes - from raising to implementing.
• Work experience in an NHS environment

• SCCM/MECM Application package creation and deployment in enterprise setting
• Experience of device patching in an enterprise environment
• A detailed understanding of security around end user devices
• Experience of managing MDM solution in an enterprise environment
• Experience of creating and managing images in an enterprise environment
• Technical skills in Intune

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.