Clinical Team Administrator

Go back Tees Esk and Wear Valleys NHS Foundation Trust

Clinical Team Administrator

The closing date is 27 July 2025

An exciting opportunity has arisen for a conscientious and supportive administrator to join our busy and dedicated working age Adult Mental Health team, based on Danby ward, in the Ayckbourn Unit at Cross Lane Hospital in Scarborough.

Cross Lane is an acute mental health hospital providing services and delivering care to the population of Scarborough and surrounding areas. This facility is situated in beautiful grounds on the north side of Scarborough town centre, benefits from free on-site parking and is easily accessible by car, bus and bicycle.

As a member of the team, you will work in an inpatient ward office, alongside other administrators, clinicians and support staff. The ward office is an area of high activity and no two days are the same. If you are looking for a new challenge, enjoy variety in your work and are looking to be part of a team striving to make a difference, we will welcome your application for this role.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

Whilst having previous experience in an administrative role is essential, NHS or other health care experience is not. We are first and foremost looking for individuals with a passion for people, customer service experience, extensive organisational skills, an interest in working in a health care setting and a \’can do\’ attitude.

This role is part of a multi-disciplinary team and is a pivotal role in the day-to-day operations. As part of the administration team you will work closely with clinicians, healthcare support workers, porters, catering staff etc. to support them in ensuring that high standards are maintained and they have everything they need to provide the best possible care for the service users.

We are looking for someone who feels comfortable multi-tasking in a busy environment, someone who can communicate confidently, build strong working relationships with a variety of people, can prioritise their workload and work to deadlines.

About us

With a starting salary of £24,625 pro rata, per annum, a generous NHS pension scheme, a fantastic annual leave package (27 days annual leave plus bank holidays) and access to other NHS staff benefits and discounts, it is fair to say that this job has a lot to offer. And, it\’s not just the NHS pay scale and benefits that we offer that make joining our organisation an excellent choice, there are many training and development opportunities available, giving you the opportunity for career progression.

All staff have regular 1-2-1s, quarterly supervision meetings and an annual appraisal, which provides lots of opportunity for discussion around achievements, challenges and aspirations.

Staff recognition is very important to us; we work closely with colleagues to support development, the staff voice, and to recognise teams and individuals through our Greatix and Star Award schemes; highlighting the outstanding work being done every day.

We recognise that Administrators are professionals and are a valuable asset to our organisation. We understand that they have a key role in the support and delivery of our services and that their contribution helps us in achieving our aim of consistently providing safe and high quality care for our service users. The kind of care we would want for ourselves and for our loved ones.

Job responsibilities

The following responsibilities are examples, please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

Generic administrative activity such as: answering the telephone, taking messages, responding to letters and emails, liaise with other TEWV teams and external organisations across the North East and Yorkshire area, purchasing and receipting supplies, calendar management, minute taking, data capture on patient management system, digital presentation support (e.g. statistics and performance data), files and documentation prep (e.g. case notes), photocopying, filing.

To be a point of contact on behalf of the clinical team, for service users, carers and visitors; responding to enquiries in a patient and helpful manner.

To interact compassionately with service users and carers at all times and promote a positive image of the mental health service, the Trust and the people who access our services.

Person Specification

Qualifications

• Level 3 Qualification in Business Administration or equivalent experience or willingness to work towards that or a Level 3 qualification in Leadership and Management
• Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role
• Level 3 Qualification in Leadership and Management
• RSA or equivalent Secretarial/administrative experience in a clinical environment

Experience

• Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute taking, data input, collating and presenting information)
• Customer Service experience (face to face, answering calls, correspondence)
• Experience of organising completing demands and workloads
• Experience of setting up and maintenance of administrative systems and processes
• Evidence of experience in working autonomously and proactively
• Experience of supporting/supervising staff
• Experience of handling monies and working within financial guidelines

Knowledge

• Comprehensive knowledge of administrative procedures and the ability to undertake associated tasks ensuring adherence to defined procedures and guidelines
• Demonstrable and comprehensive knowledge of Microsoft Office applications (Word, Excel and Outlook)
• Understanding of confidentiality and the associated legal and policy requirements
• Knowledge of NHS systems e.g. Mental Health, Primary Care, Secondary Care, Local Authority partnerships

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tees Esk and Wear Valleys NHS Foundation Trust

£24,625 to £25,674 a yearpro rata, per annum

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