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- Tasks: Join our team as a Clinical Team Administrator, handling calls, booking appointments, and managing inboxes.
- Company: Be part of the York and Selby NHS Talking Therapies Service, dedicated to mental health support.
- Benefits: Enjoy flexible hours, comprehensive training, and a supportive work environment.
- Why this job: Make a real impact in mental health while developing your skills in a caring team.
- Qualifications: Level 3 qualification or equivalent experience required; training provided for the right candidate.
- Other info: Evening shifts may be needed to support clinicians; must have Right to Work in the UK.
The predicted salary is between 19900 - 21900 £ per year.
Go back Tees Esk and Wear Valleys NHS Foundation Trust
Clinical Team Administrator
The closing date is 27 August 2025
We are looking to employ a hardworking, conscientious individual who will work as Clinical Team Administrator – part time (22.5 hours) within the York and Selby NHS Talking Therapies Team.
The successful candidate will be required to provide comprehensive administrative services to the Talking Therapies Team, including dealing with both incoming and outgoing telephone calls, booking appointments, managing busy central team inboxes, uploading patient referrals in a timely way, ordering stationary and travel bookings as well as general office duties.
You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Main duties of the job
The successful applicant will ideally have an awareness of mental health issues and will be able to demonstrate a caring and sensitive approach to their work.
They will have an eye for detail, be organised and work to a high degree of accuracy whilst in a very busy role.
As a team player, you\’ll be able to be flexible and also prioritise your work in order to meet deadlines and have a customer focused approach. Previous experience of working within the NHS is desirable but not essential, as full training will be provided.
Excellent communication skills, both verbal and written coupled with proven secretarial skills and previous experience is essential. They will be able to effectively and clearly communicate with colleagues, service users and their families.
You are required to hold a Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3in Business Administration; experience of working in a busy administrative environment and be proficient in the use of MSOffice with experience of patient records systems.
About us
We are the York and Selby NHS Talking Therapies Service, a Primary Care Service that provides therapeutic interventions for individuals with common mental health difficulties such as anxiety and depression.
Our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for whilst aiming to provide timely treatment.
We\’re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
Job responsibilities
The successful applicant will ideally have an awareness of mental health issues and will be able to demonstrate a caring and sensitive approach to their work. They will have an eye for detail and a high degree of accuracy. They will be able to effectively and clearly communicate with colleagues, service users and their families, along with external agencies in order to support the team.
The NHS Talking Therapies team offers out of hours appointments so the flexibility to work evening hours to support clinicians is essential.
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
Person Specification
Qualifications
- Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 in Business Administration.
- Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role. (Where an applicant does not have the above qualifications or are unable to provide evidence of the certification, the applicant MUST achieve the required standards during their probationary period)
- Level 3 in Business Administration.
- RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment.
Experience
- Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information).
- Customer Service experience (face to face, answering calls, correspondence).
- Experience of organising completing demands and workloads.
- Experience of setting up and maintenance of administrative systems and processes.
- Experience of working autonomously and proactively
- Experience of supporting/supervising staff.
- Experience of handling monies and working within financial guidelines.
Knowledge
- Comprehensive knowledge of Microsoft Office applications.
- Understanding of data protection and the need for confidentiality and how to maintain this.
- Knowledge of office systems and processes
- Knowledge of NHS systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Tees Esk and Wear Valleys NHS Foundation Trust
£24,937 to £26,598 a yearpro rata, per annum
#J-18808-Ljbffr
Clinical Team Administrator employer: Tewv Brits
Contact Detail:
Tewv Brits Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Team Administrator
✨Tip Number 1
Familiarise yourself with the NHS Talking Therapies Service and its mission. Understanding their approach to mental health care will help you align your responses during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any relevant experience you have in administrative roles, especially within healthcare settings. Even if you haven't worked in the NHS before, showcasing your organisational skills and customer service experience can set you apart.
✨Tip Number 3
Prepare to discuss your understanding of confidentiality and data protection, as these are crucial in a clinical environment. Being able to articulate how you would handle sensitive information will show that you take the role seriously.
✨Tip Number 4
Be ready to demonstrate your flexibility and ability to work under pressure. The role requires managing busy inboxes and handling multiple tasks, so sharing examples of how you've successfully managed similar situations in the past will be beneficial.
We think you need these skills to ace Clinical Team Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Clinical Team Administrator position. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Relevant Experience: Emphasise any previous administrative experience, particularly in a healthcare setting. Mention specific tasks you've handled that relate to the role, such as managing appointments or handling patient records.
Showcase Communication Skills: Since excellent communication is essential for this role, provide examples of how you've effectively communicated with colleagues, service users, or external agencies in your previous roles. This could be through written correspondence or verbal interactions.
Demonstrate Attention to Detail: Given the need for accuracy in this position, include examples that showcase your attention to detail. This could involve mentioning specific projects where you ensured high standards or how you manage tasks to avoid errors.
How to prepare for a job interview at Tewv Brits
✨Show Your Understanding of Mental Health
Demonstrate your awareness of mental health issues during the interview. Share any relevant experiences or insights that highlight your caring and sensitive approach, as this is crucial for the role.
✨Highlight Your Organisational Skills
Be prepared to discuss how you manage your workload and prioritise tasks in a busy environment. Provide examples of how you've maintained accuracy and attention to detail in previous roles.
✨Communicate Clearly
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, and be ready to showcase your verbal and written communication abilities.
✨Familiarise Yourself with NHS Systems
While previous NHS experience is desirable, it's not essential. However, showing that you have researched NHS systems and understand their importance will demonstrate your commitment and readiness for the role.