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For Companies At a Glance
- Tasks: Deliver a seamless, guest-focused reservations experience and manage various bookings.
- Company: Luxury hotel known for exceptional service and a collaborative team environment.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic role with potential for part-time hours and career advancement.
- Why this job: Join a passionate team and enhance guests' experiences in a luxury setting.
- Qualifications: Experience in luxury hospitality and strong communication skills required.
The predicted salary is between 28000 - 28000 £ per year.
Responsibilities
- Work collaboratively with colleagues to deliver a seamless, guest-focused reservations experience.
- Communicate effectively with the wider sales, front office and operational teams to ensure alignment on bookings and guest needs.
- Communicate effectively with guests via email, telephone, and in person, consistently maintaining a professional and approachable manner.
- Demonstrate confidence and clarity when handling telephone conversations, ensuring guests are informed, valued and well assisted at all times.
- Take ownership of individual performance, contributing positively to team success.
Product
- Manage a variety of reservations including individual bookings, group stays, sports teams and golf packages.
- Provide a personalised booking experience that reflects the hotel’s luxury positioning.
- Accurately input and maintain rates, packages and availability within the PMS.
- Stay informed on current offers, promotions and services to effectively assist guests.
Planning
- Handle day-to-day reservation tasks with a strong focus on accuracy and efficiency.
- Confidently use PMS and multi booking systems to include; golf, spa and restaurant.
- Ensure all guest profiles and booking details are recorded correctly to support database quality and marketing strategies.
Profit
- Maximise revenue opportunities through upselling rooms, packages and additional services.
- Support bookings across all segments, including leisure, group and golf, to drive incremental revenue.
- Ensure accuracy in rates and reservations to minimise errors and discrepancies.
- Contribute to achieving team revenue targets through attention to detail and proactive selling.
Requirements
- Proven experience as a Receptionist/Reservationist within a luxury or four/five-star hotel/resort.
- Excellent communication skills, both written and verbal.
- Strong understanding of luxury guest expectations.
- Confident user of PMS and reservations systems, ideally Guestline/Rezlynx (Opera, Guestline, or similar).
- Strong attention to detail and organisational skills.
- Ability to work in a fast-paced environment while maintaining composure.
- A calm, professional character who performs well under pressure.
- Passionate about luxury hospitality and personalised service.
- Must have the right to work in the UK.
The nitty-gritty
- Location: Tewkesbury Park, Gloucestershire, GL20 7DN
- Salary: £28,000 per annum
- Hours: 40 hours per week, to include some weekends and early evening viewings. Part-time would be considered – 32 hours per week over 4 days.
Reservations Specialist in Tewkesbury employer: Tewkesbury Park Ltd.
Contact Detail:
Tewkesbury Park Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Specialist in Tewkesbury
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the luxury hospitality sector. A personal recommendation can go a long way in landing that Reservations Specialist role.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with guests and team members regularly, consider doing mock calls or role-playing scenarios. This will help you feel more confident and polished when it comes to those all-important phone conversations.
✨Tip Number 3
Show off your attention to detail! When you're at interviews, share specific examples of how you've managed bookings accurately in the past. Highlighting your organisational skills will demonstrate that you're the perfect fit for maintaining those guest profiles and booking details.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for luxury hospitality right from the start!
We think you need these skills to ace Reservations Specialist in Tewkesbury
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for luxury hospitality.
Tailor Your Experience: Make sure to highlight your relevant experience in reservations or customer service. We love seeing how your past roles have prepared you for this position, so be specific about your achievements and skills that align with our needs.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to convey. Avoid fluff and focus on what makes you a great fit for the Reservations Specialist role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for.
How to prepare for a job interview at Tewkesbury Park Ltd.
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the hotel’s offerings and current promotions. This will not only show your enthusiasm but also help you answer questions about how you can enhance the guest experience.
✨Practice Makes Perfect
Rehearse common interview questions, especially those related to handling reservations and guest interactions. Practising with a friend or in front of a mirror can help you communicate confidently and clearly during the actual interview.
✨Showcase Your Skills
Be ready to discuss your experience with PMS and reservation systems. Highlight specific instances where you’ve successfully managed bookings or upsold services, as this aligns perfectly with what they’re looking for.
✨Stay Calm Under Pressure
Since the role involves working in a fast-paced environment, be prepared to demonstrate how you handle stress. Share examples of past experiences where you maintained composure while delivering excellent service, which is crucial for a Reservations Specialist.