At a Glance
- Tasks: Lead a dynamic reservations team to deliver exceptional guest experiences.
- Company: Luxury hotel known for its commitment to personalised service.
- Benefits: Competitive salary, clothing allowance, and a day off on your birthday.
- Other info: Opportunity for growth in a vibrant and supportive environment.
- Why this job: Join a passionate team and elevate the luxury hospitality experience.
- Qualifications: Experience in luxury hotel reservations and strong leadership skills.
The predicted salary is between 28000 - 42000 £ per year.
Set clear performance expectations and conduct regular coaching, development and reviews. Foster a culture of teamwork and guest focused service. Ensure accountability, engagement and collaboration across the reservations team and wider sales environment. Maintain a calm, confident leadership presence, inspiring professionalism and pride in service.
Product
- Deliver a seamless, personalised reservations journey aligned with the hotel’s positioning to include standalone reservations, group gatherings, sports teams and golf groups.
- Oversee the accurate setup and maintenance of rates, packages and products within the PMS.
- Regularly review packages, third party (OTA) rates and availability to ensure we optimise opportunities for growth.
Planning
- Oversee the day-to-day operation of the reservations department, ensuring accuracy and efficiency.
- Monitor pick-up patterns, cancellations, and market trends.
- Work closely with the Hotel Management on forecasting, pricing strategies and availability.
- Proficient user of PMS, CRS, and Channel Manager systems.
- Ensure accurate data capture and ongoing management of guest profiles and market segmentation to support high-quality database integrity, targeted mailshots, and long-term repeat business growth.
Profit
- Maximise room revenue through effective inventory control, upselling and rate optimisation.
- Support standalone reservations, group and golf bookings and bespoke packages to drive incremental revenue.
- Maximise upselling and cross-selling performance in line with commercial objectives.
- Minimise errors and rate discrepancies through strong attention to detail and bill auditing.
Proven experience as a Reservations Manager or Senior Reservations Supervisor within a luxury or four/five-star hotel/resort. Strong understanding of revenue management principles and luxury guest expectations. Confident user of PMS and reservations systems, ideally Guestline/Rezlynx (Opera, Guestline, or similar). Commercially astute, highly organised, and analytically minded. A calm, professional leader who performs well under pressure. Passionate about luxury hospitality and personalised service. Must have the right to work in the UK.
LOCATION
Tewkesbury Park, Gloucestershire, GL20 7DN
SALARY
£35,000 per annum
HOURS
40 hours per week, to include weekends and evening viewings.
GREAT RANGE OF BENEFITS
- Clothing Allowance
- Day off on your birthday after 1 year
- Company sick pay after a qualifying period
Reservations Manager in Tewkesbury employer: Tewkesbury Park Ltd.
At Tewkesbury Park, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises teamwork and guest-focused service. Our Reservations Manager role not only provides competitive salary and benefits, including a clothing allowance and a day off on your birthday, but also fosters professional growth through regular coaching and development opportunities. Join us in a stunning location where your passion for luxury hospitality can thrive, and be part of a team that values accountability, collaboration, and excellence in service.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Manager in Tewkesbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend events, and join relevant groups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Reservations Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how your experience aligns with their values, especially in luxury hospitality. Practice common interview questions and think about how you can demonstrate your leadership skills and attention to detail.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We recommend mentioning something specific from the interview to remind them of your conversation and keep you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got a range of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our team at Tewkesbury Park.
We think you need these skills to ace Reservations Manager in Tewkesbury
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for luxury hospitality shine through! We want to see how you connect with the guest experience and what makes you tick in this industry.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience as a Reservations Manager. We’re looking for specific examples that demonstrate your skills in revenue management and team leadership.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you the perfect fit for our reservations team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Tewkesbury Park Ltd.
✨Know Your Stuff
Make sure you’re well-versed in the specifics of the role. Familiarise yourself with the hotel’s offerings, the PMS systems mentioned, and the latest trends in reservations management. This will show that you’re not just interested in the job, but that you’re genuinely passionate about the industry.
✨Showcase Your Leadership Skills
As a Reservations Manager, you’ll need to inspire your team. Prepare examples of how you’ve successfully led teams in the past, focusing on coaching, accountability, and fostering a guest-focused culture. Be ready to discuss how you handle pressure and maintain professionalism.
✨Demonstrate Commercial Acumen
Highlight your understanding of revenue management principles and how you’ve maximised room revenue in previous roles. Bring specific examples of how you’ve optimised rates and packages, and be prepared to discuss your approach to upselling and cross-selling.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about the hotel’s current challenges in reservations or how they measure success in the department. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
