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For Companies At a Glance
- Tasks: Welcome guests with warmth and professionalism, ensuring a memorable experience.
- Company: Join Tewkesbury Park, a luxury hotel known for exceptional hospitality.
- Benefits: Earn £12.50 per hour, enjoy gym membership, clothing allowance, and birthday off.
- Other info: Flexible full-time or part-time roles available in a vibrant team.
- Why this job: Be the face of luxury hospitality and create unforgettable guest journeys.
- Qualifications: Previous hotel reception or luxury service experience preferred.
The predicted salary is between 12 - 16 £ per hour.
People – Bringing our guest experience to life
Welcome and greet every guest with warmth, professionalism, and genuine care. Take pride in creating an inviting first and lasting impression for every guest. Anticipate guest needs, delivering personalised service at every touchpoint. Always wear the correct uniform and maintain impeccable grooming standards, reflecting the ethos and luxury positioning of the property. Collaborate with colleagues across Housekeeping, Spa and Hospitality services to ensure a seamless guest journey. Handle guest queries, requests, and complaints with tact, discretion and solutions-focused professionalism. Contribute to a positive, vibrant and welcoming front-of-house culture.
Product – Excellence in every detail
Deliver a consistently high standard of service that reflects our luxury brand and guest expectations. Maintain a polished, organised and inviting reception environment at all times. Support front desk operations including reservations, check‑ins, check‑outs and billing with accuracy and efficiency. Upsell and promote hotel services, facilities and packages authentically to enhance the guest experience. Ensure all digital platforms, booking systems and guest records are accurate and up-to‑date.
Planning – Behind every smooth stay
Manage reservations, guest communications and daily front‑of‑house operations efficiently. Coordinate with departments to ensure seamless room availability, guest preferences and special requests are met. Maintain a proactive and collaborative relationship with the Sales team to ensure accurate rate management, booking alignment and a seamless guest reservation journey. Monitor guest feedback and report opportunities for improvement in service or processes. Stay informed of hotel events, packages and promotions to provide accurate information and guidance to guests. Identify and report maintenance concerns promptly to protect the guest experience, uphold presentation standards, and ensure operational excellence.
Profit – Commercial awareness with charm
Complete daily financial procedures with accuracy and confidence, including reconciliations, payments and reporting. Maximise revenue opportunities through upselling of services, packages and hotel experiences. Maintain accurate records of guest accounts, payments and billing information. Support marketing and loyalty strategies by maintaining accurate guest databases and membership records. Contribute to repeat bookings and guest retention through personalised, memorable service.
Previous hotel reception or luxury guest service experience preferred. Naturally welcoming, confident and professional. Calm under pressure with strong communication skills. Commercially aware with attention to detail. Pride in presentation and guest care.
If you’re ready to play a central role in delivering exceptional hospitality, we’d love to hear from you. Join Tewkesbury Park and help shape memorable guest journeys every single day.
The nitty-gritty…
- LOCATION: Tewkesbury Park, Gloucestershire, GL20 7DN
- SALARY: £12.50 per hour
- HOURS: Full-time or part-time role
- GREAT RANGE OF BENEFITS:
- Clothing Allowance
- Gym membership worth
- Day off on your birthday after 1 year
- Company sick pay after a qualifying period
Receptionist in Tewkesbury employer: Tewkesbury Park Ltd.
Contact Detail:
Tewkesbury Park Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Tewkesbury
✨Tip Number 1
First impressions matter, so when you walk into that interview, bring your A-game! Greet everyone with a warm smile and show off your genuine care for guest experiences. Remember, you're not just applying for a job; you're showcasing how you'd welcome guests at Tewkesbury Park.
✨Tip Number 2
Do your homework on the hotel and its services before the interview. Knowing the ins and outs of what Tewkesbury Park offers will help you answer questions confidently and show your enthusiasm for the role. Plus, it’ll give you some great talking points to impress the interviewers!
✨Tip Number 3
Be ready to demonstrate your problem-solving skills. Think of examples from your past experiences where you handled guest queries or complaints with tact and professionalism. This will show that you can maintain a calm demeanour under pressure, which is key in a luxury setting.
✨Tip Number 4
Finally, don’t forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist in Tewkesbury
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests. A warm and genuine tone can make a great first impression.
Tailor Your Experience: Make sure to highlight any previous experience in hotel reception or luxury guest service. We love seeing how your background aligns with our values, so be specific about your roles and achievements that relate to creating memorable guest journeys.
Attention to Detail is Key: Double-check your application for any typos or errors. We appreciate attention to detail, especially in a role where accuracy is crucial. A polished application reflects your commitment to maintaining high standards, just like we do at Tewkesbury Park.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Tewkesbury Park Ltd.
✨Know the Brand Inside Out
Before your interview, take some time to research Tewkesbury Park and its ethos. Understand their luxury positioning and what sets them apart in the hospitality industry. This knowledge will help you align your answers with their values and demonstrate your genuine interest in the role.
✨Showcase Your People Skills
As a receptionist, you'll be the first point of contact for guests. Practice how you would warmly welcome and greet guests, anticipating their needs. Think of examples from your past experiences where you provided exceptional service or handled difficult situations with tact and professionalism.
✨Dress to Impress
Make sure you arrive at the interview looking polished and professional. Since the role requires impeccable grooming standards, your appearance should reflect that. Wear something that aligns with the luxury brand image, as this will show that you understand the importance of presentation in the hospitality sector.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific guest scenarios, such as complaints or special requests. Prepare by thinking through potential situations and how you would respond. This will not only showcase your problem-solving skills but also your ability to maintain a positive front-of-house culture.