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For Companies At a Glance
- Tasks: Deliver a seamless, guest-focused reservations experience with a focus on golf bookings.
- Company: Join a luxury hotel known for its exceptional hospitality and stunning golf course.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Perfect for those passionate about golf and personalised service.
- Why this job: Be part of a dynamic team and enhance guests' experiences in a luxury setting.
- Qualifications: Experience in luxury hospitality and strong communication skills are essential.
The predicted salary is between 28000 - 28000 £ per year.
Key Responsibilities
- Work collaboratively with colleagues to deliver a seamless, guest-focused reservations experience – with a focus on golf bookings and experiences.
- Communicate effectively with the wider sales, front office and golf operational teams to ensure alignment on bookings and guest needs.
- Communicate effectively with guests via email, telephone, and in person, consistently maintaining a professional and approachable manner.
- Demonstrate confidence and clarity when handling telephone conversations, ensuring guests are informed, valued and well assisted at all times.
- Take ownership of individual performance, contributing positively to team success.
Product
- Manage a variety of reservations including group stays, sports teams and golf packages.
- Coordinate golf society groups and corporate golfing experiences.
- Provide a personalised booking experience that reflects the hotel and golf course’s luxury positioning.
- Accurately input and maintain rates, packages and availability within the PMS.
- Stay informed on current offers, promotions and services to effectively assist guests and groups.
Planning
- Handle day-to-day golf enquiries with a strong focus on accuracy and efficiency.
- Confidently use PMS and multi booking systems to include; golf, spa and restaurant.
- Ensure all guest/group profiles and booking details are recorded correctly to support database quality, marketing strategies.
- Ensure a robust follow-up system is in place so that all final details are completed accurately and delivered on time to operational departments, supported by the creation and distribution of detailed function sheets.
Profit
- Maximise revenue opportunities through upselling rooms, packages and additional services.
- Support bookings across all segments, including leisure, group and golf, to drive incremental revenue.
- Ensure accuracy in rates, reservations and additional revenue channels to minimise errors and discrepancies.
- Contribute to achieving team revenue targets through attention to detail and proactive selling.
- Ensure accurate and efficient billing/invoicing systems and procedures are in place and actioned in a timely manner.
Requirements
- Proven experience as a Reservationist within a luxury or four/five-star hotel/resort.
- Excellent communication skills, both written and verbal.
- Strong understanding of the golf market would be beneficial.
- Confident user of PMS and reservations systems, ideally Guestline/Rezlynx (Opera, Guestline, or similar).
- Strong attention to detail and organisational skills.
- Ability to work in a fast-paced environment while maintaining composure.
- A calm, professional character who performs well under pressure.
- Passionate about luxury hospitality and personalised service.
- Must have the right to work in the UK.
The nitty-gritty…
Location: Tewkesbury Park, Gloucestershire, GL20 7DN
Salary: £28,000 per annum
Hours: 40 hours per week, to include some weekends and early evening viewings. Part-time would be considered – 32 hours per week over 4 days.
Golf & Reservations Specialist in Tewkesbury employer: Tewkesbury Park Ltd.
Contact Detail:
Tewkesbury Park Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Golf & Reservations Specialist in Tewkesbury
✨Tip Number 1
Get to know the company inside out! Research Tewkesbury Park and its offerings, especially their golf experiences. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with guests over the phone and in person, role-play some scenarios with a friend. This will help you sound confident and approachable during your interviews.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed bookings or reservations in the past. Being able to demonstrate your attention to detail will really impress them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Golf & Reservations Specialist in Tewkesbury
Some tips for your application 🫡
Show Your Passion for Golf: When you're writing your application, let your love for golf shine through! Mention any relevant experiences or knowledge you have about the golf market. We want to see that you're not just applying for a job, but that you're genuinely excited about being part of our team.
Be Clear and Professional: Since you'll be communicating with guests and colleagues, it's crucial to maintain a professional tone in your written application. Use clear language and structure your thoughts well. Remember, we appreciate clarity and professionalism just as much as you do!
Highlight Your Attention to Detail: In this role, accuracy is key! Make sure to showcase your attention to detail in your application. Whether it’s through your previous work experience or how you present your application, we want to see that you can handle the nitty-gritty without missing a beat.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re keen on joining our team at Tewkesbury Park!
How to prepare for a job interview at Tewkesbury Park Ltd.
✨Know Your Golf Stuff
Brush up on your knowledge of the golf market and the specific offerings of the hotel. Being able to discuss golf packages and experiences confidently will show that you're genuinely interested and well-prepared.
✨Master the PMS
Familiarise yourself with the Property Management System (PMS) and any other booking systems mentioned in the job description. If you can demonstrate your ability to navigate these systems during the interview, it’ll give you a significant edge.
✨Practice Your Communication Skills
Since effective communication is key, practice how you would handle various guest scenarios. Role-playing common situations can help you articulate your thoughts clearly and maintain a professional yet approachable manner.
✨Show Your Team Spirit
Emphasise your ability to work collaboratively with colleagues. Share examples from your past experiences where you contributed positively to team success, especially in high-pressure environments, to highlight your fit for the role.